purposely sell products and alter scheduled maintainence
15,000 miles service at Hendrick Lexus Northlake in Huntersville, North Carolina
This service purposely and intentionally destroy the Lexus scheduled maintaining service by selling un-necesary parts and charge un-nessary servce to customers beyond the scheduld service provided by Lexus.
When I arrived and met the Master Certified Service Advisor, Lucian Dobre. He told me that my vehicle needed to replace the following while he has not inspected my vehicle yet:
Four wheel alignment
Balance & Rotate Tires
Front Wiper Blade Refill
Rear Wiper Blad Refill
The total cost he charged me is $333.98
I went to other Lexus dealer to have estimate 15,000 service and it was $138.21. This includes replacing battery transmitter.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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This service purposely and intentionally destroy the Lexus scheduled maintaining service by selling un-necesary parts and charge un-nessary servce to customers beyond the scheduld service provided by Lexus.
When I arrived and met the Master Certified Service Advisor, Lucian Dobre. He told me that my vehicle needed to replace the following while he has not inspected my vehicle yet:
Four wheel alignment
Balance & Rotate Tires
Front Wiper Blade Refill
Rear Wiper Blad Refill
The total cost he charged me is $333.98
I went to other Lexus dealer to have estimate 15,000 service and it was $138.21. This includes replacing battery transmitter.