I chose Hendricks as certified Subaru collision repair because my car was next to new and well under warranty. This was a first time experience for me, but I was led to believe that it would be a quick easy repair. I was braced for a week without my car. …in fact that was the original estimate when I took it in. My contact /customer service person resigned about a week into process. After that, communication was poor and the job took 2 1/2 weeks. I don’t know if this typical or if the handoff created the situation that caused me frustration.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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