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SureCritic / Reparación de automóviles / Helsel's Automotive
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Helsel's Automotive

Puntuación Promedio
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(663 Reseñas)
85
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Detalles de la Puntuación

5 stars
92%
4 stars
4%
3 stars
1%
2 stars
1%
1 star
1%

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas™

ReScore
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
Reseña Original
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
0
Total de ReScores™
-
Promedio de ReScores™
85
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

My name is Kamron Helsel am a certified master technician. I have multiple certifications from multiple automotive manufacturers. My wife and I started this company for two reasons....



First is so that we can have more time to spend with our family. Since day one, we will be closed on Saturday and Sunday. Life is short and kids My name is Kamron Helsel am a certified master technician. I have multiple certifications from multiple automotive manufacturers. My wife and I started this company for two reasons....



First is so that we can have more time to spend with our family. Since day one, we will be closed on Saturday and Sunday. Life is short and kids will only be kids for a short period of time. We want to be able to spend as much time with them as possible.



Second is to be able to provide high quality automotive repair services at an affordable price. We have consistantly heard from our customers how they were ripped off by the dealer or they have taken their car to a large chain store and told they needed excessive ammounts of unnecessary work.



We are a complete automotive repair facility. Whether you are in need of factory scheduled maintenance, a simple tune up or engine/transmission replacement. We are the last shop you will ever need. We have the capability to fix all makes, models and ages of automobiles including vintage and diesels. ...more

Categorías
Reparación de automóviles, Servicios Diesel, Mantenimiento del coche
Contacto
(321) 802-9995
Closed
Horario del Negocio

Horario del Negocio

Mon
8:30 AM - 6:00 PM
Tue
8:30 AM - 6:00 PM
Wed
8:30 AM - 6:00 PM
Thu
8:30 AM - 6:00 PM
Fri
8:30 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
4570-1 Babcock St NE Palm Bay, FL 32905
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Afiliaciones

Reseñas de Helsel's Automotive's
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(663 Reseñas)
Escribir una Reseña
Reseñas Recientes
SG
gravatar
Sophie G.
Melbourne, FL
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
08/11/2023
0
Scamming, overpriced, and liars
I dropped my car off on 08/09/23 due to having issues with accelerating and car "jumping" when parked. I was informed at 9:44AM that I had 3 bad ignition coils. They said the price was 978.25$ for the cost of repairs and were going to replace all 4. I stated that was okay thinking that was the price it costs to replace them and labor. I did some research after and learned that it was unusually high, but I thought it was because the guy at the front stated that my car would be done by the end of the day. At 4:11PM I called them to ask if there was any update, the guy at the front said there was still issues, stating there was 2 cracked spark plugs and they put in new ones to see if that would fix it, but that there was a "melted" catalytic convertor in my car. It is an integrated system attached to my exhaust manifold. I said no to repairing that and to changing the spark plugs as I had replaced one on July 20th and checked the other and they were fine. I was then told the price for the ignition coils was because it included a 2-year or 35,000 warranty, which I did not agree to. I was informed if i didn't spend the 2100$ to replace the exhaust manifold intergrated with my catalytic convertor that my car would break down and was unsafe to drive. When I picked my car up yesterday 08/10/23, I was charged 978.25$ but there is no warranty included on the paper. As I was driving to my house to replace my spark plugs, my car was jerking and having severe driving issues. After the short distance I started changing my spark plugs, none of them were cracked or had any build up. On cylinder 1 the spark plug was upside down. Once i replaced all three except the 1 i replaced on 07/20/23 (i pulled it out and checked to confirm no damage) my car ran perfectly. As I was closing my hood it would not click into the latch, i tried again and discovered it was damaged. I had not opened it until I was replacing my spark plug and did not touch the latch at all. My father called and they stated I could come in today 08/11/23 and the guy at the front was rude when i offered to show the spark plugs to see if they could point out what part was broken so I could understand where it was cracked. They refused, and that only 1 was cracked. The guy at the front said he saw it was cracked and that the "master technician" was the one who discovered it. The plugs I brought were all the original ones I had prior to bringing my car in. They fixed my hood latch but it is still damaged and will need to be replaced. But it is a temporary fix for now. Do not go here! They tried to scam me and overcharged me and lied about saying it was so high due to the warranty but is not included on my receipt and invoice showing what was done and what is recommended. Overpriced, liars, scammers, and incredibly rude.
KW
Kelly W.
Palm Bay, FL
Jeep Liberty
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/11/2022
cliente verificadoCliente Verificado
Categoría: Service
Kelly said they had her vehicle done the same day, they were super nice and she was glad to get it fixed.
Recomendado
MS
Marta S.
Palm Bay, FL
Nissan JUKE
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/11/2022
cliente verificadoCliente Verificado
Categoría: Service
Marta said she had to bring it back because they couldn't find anything wrong the first time she went. They said it could be the battery because it was at 50 percent capacity. She told them they replaced the battery in June. She hopes it fixed the dashboard light issue. They are very nice and told her to come back if she has problems. Everyone does their best and they give an honest evaluation.
Recomendado
SA
Shaddad A.
Melbourne, FL
Hyundai Elantra
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/11/2022
cliente verificadoCliente Verificado
Categoría: Service
Shaddad said the service at this business was decent.
Recomendado
IH
Ian H.
Palm Bay, FL
Chrysler Sebring
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
11/11/2022
cliente verificadoCliente Verificado
Categoría: Service
Ian said he had to take the vehicle back twice for the same issue. They did take care of it. The person at the front desk had good customer service.
Recomendado
EM
gravatar
EDWARD M.
Melbourne, FL
Chevrolet Silverado 1500
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/29/2022
cliente verificadoCliente Verificado
9
60,000 mile checkup
60,000 inspection checklist was performed and no issues found. One maintenance item was deferred to be performed at the 70,000 mi checkup. All is good and the vehicle was ready at the time promised. Friendly, professional staff.
RM
Rachal M.
Palm Bay, FL
Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/26/2022
cliente verificadoCliente Verificado
Categoría: Service
Rachal said the service from this business was good and she has no complaints.
Recomendado
PG
Pat G.
Palm Bay, FL
Ford Focus
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/25/2022
cliente verificadoCliente Verificado
Categoría: Service
Pat said they were very good, very cooperative. The service man and everybody was very cordial and she felt very comfortable dealing with them. It is a comfortable, clean business.
Recomendado
CS
Caleb S.
Palm Bay, FL
Chevrolet Cruze
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/25/2022
cliente verificadoCliente Verificado
Categoría: Service
Caleb said they are nice at this business and so far, his vehicle is fine.
Recomendado
AF
Amelia F.
Palm Bay, FL
Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/24/2022
cliente verificadoCliente Verificado
Categoría: Service
Amelia said she has been going to this business for years. She said she was satisfied with the service and they had a professional staff.
Recomendado
JW
Jordon W.
Palm Bay, FL
Ford Pickup
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/24/2022
cliente verificadoCliente Verificado
Categoría: Service
Jordon said everything went smooth. The business got them done fairly quickly. Faster than most.
Recomendado
ND
Nikki D.
Melbourne, FL
Kia Soul
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/23/2022
cliente verificadoCliente Verificado
Categoría: Service
Nikki said they got her in and changed the oil, and found that a tire had a nail in it and patched it for her.
Recomendado
AM
Allen M.
Palm Bay, FL
INFINITI G35 Coupe
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/20/2022
cliente verificadoCliente Verificado
Categoría: Service
Allen said they tried to overcharge him.
Recomendado
JS
John S.
Kenansville, FL
Ford Cutaway
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/20/2022
cliente verificadoCliente Verificado
Categoría: Service
John said this business provided very good service. He also said he will be a repeat customer.
Recomendado
SL
Sharyn L.
Palm Bay, FL
GMC Canyon
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/19/2022
cliente verificadoCliente Verificado
Categoría: Service
Sharyn stated they changed her oil and they were very informative.
Recomendado
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Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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