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cynthia g.

Deltona, FL

02/29/2024

Categoría: Service

under warranty

I bought my 2018 Tucson at this store. It broke down on a recent trip home from New Jersey. After some loud sound and obvious trouble the car would not accelerate unless i did it very slowly. Took it to my mechanic and he said there was something wrong with the transmission. I went to Parks Toyota to buy a new car, and they said they would give me $10,000 trade in for my car if I get it fixed, they also said it had a transmission problem. Took it to Headquarter Hyundai for a diagnostic and they called three days later to say "the problem is your aftermarket floor mat pressing against the gas pedal" Seriously!!!!???? Same floor mat as always and the problem was that the car would not accelerate, not too much acceleration. Took it to CarMax to sell and they test drove and also said there was a problem with transmission. Three mechanics said there was a problem and Headquarter Hyundai said no, even under warranty, would not even do the diagnostic. Finally had no choice to sell it to them since they were the only ones who said nothing was wrong. Lost $1200 in the deal and "BUYER BEWARE" they will probably sell this car to you with its existing problem. Probably how I bought a car from them that burns two quarts of oil between oil changes. I will forward this complaint to BBB, FTC, ADA and Elder Abuse. I am a 61 year old disabled woman and have been treated very poorly by this dealership and service department and also lost $1200 because they wouldn't fix my car even under warranty. Go to Parks Toyota if you want to be treated decently.

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