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cynthia g.

Deltona, FL

02/29/2024

Categoría: Service

Under warranty

Something broke on my car (2018 Tuscon) on my trip back from NJ to Florida. It was a loud sound and after that I had to accelerate very slowly or the car would not go. I immediately took it to my personal mechanic when i got home. He told me the car would not accelerate and could barely make it back to his shop. He said there is a problem with transmission or computer. He told me to see if the car was still under warranty and it was. I took it to Headquarter Hyundai and asked to have a diagnostic done. I dropped it off and three days later they called an told me "the problem is that your aftermarket floor mat was pressing against the gas pedal". Seriously???!!!! Same floor mat i've had for a year and the problem was not acceleration. They did not charge me for diagnostic and said there is nothing wrong with the car so they can't fix it or do a diagnostic. Took it to Carmax to sell and they test drove it and said there is something wrong with the transmission of the car and they will not buy it. Tried to trade it in to Parks Toyota and they test drove and also said problem with transmission, would not buy it. BUYER BEWARE, Headquarter Hyundai bought this car from me for $1200 less than I could have gotten if they repaired it. They will most likely sell it to you in the same broken down condition. Maybe that's why I ended up with a Tucson from them that burned two quarts of oil in between each oil change. THREE mechanics told me there was something wrong with the car and Headquarter Hyundai said there is nothing wrong. I even spoke to the GM and he wouldn't help me either. I am a 61 year old woman, I am disabled and came in to the store alone. I am sending these same complaints to the BBB, ADA, FTC and also Elder Abuse. Toyota promised me $10,000 for my trade in if I could get it fixed. Hyundai would not fix it for me even under warranty and begging them. I lost $1200 in the trade in, plus many trips back and forth to the store. I assume they will be selling my car to next customer as is since they found "nothing" wrong with it. I am beyond disappointed and disrespected as a person. Got amazing treatment at Parks Toyota. If you're going to buy a car locally, please go to Parks Toyota or actually anywhere but here!

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