After dropping over $5,000 on February 06, 2026 to have some "issues" fixed I was back less than four hours later the first time it died at the end of my drive way due to the gas line not being hooked up. Then it was back again one month later with another issue after my 2020 Dodge Durango was in their possession for three days. First time I had it on the highway the check engine/start stop warning lights lit up my dashboard and the engine was sputtering and pulling. Called Harrell Automotive the next day and they ran a test on it and said it would be another $850.00 to now replace 6 spark plugs. After receiving the invoice after the job was supposedly done it was $999.95 owner discretion of "supposed" work done. Average price to change 6 spark plugs is approximately $650.00. Fast forward to March 22,2026 I have had my Durango back in my possession for twelve days and when I drove it past 50 mph same issues happen again, and same EXACT diagnosis. I'll let fellow customers decide but I do not deal in coincidences, especially the same exact diagnosis. All of this was after the owner reached out to me and asked how we could rectify the situation after leaving a negative review just two weeks ago. I gave him the benefit of the doubt but same diagnosis in less than a month, makes a customer wonder was there even work done or was just an invoice written up? There is always an excuse "when a vehicle breaks down it can get expensive" Always have an answer for everything. They say they treat us like family, I would not want to know how they treat enemies.
How does someone's vehicle have more problems after Harrell Automotive had possession of it? I am from Erie born and raised and I do not like people who come here and overcharge for shotty work and then have the nerve to call us family. They say in their commercial that they will wash your car for free and they will do the job RIGHT THE FIRST TIME. Fellow Erieites PLEASE read and listen to my review, there are so many other great garages in town that deserve your business at a fraction of Harrell's cost and you also save a lot of time and money. Diagnostics do not lie, I urge everyone to buy themselves a personal vehicle scanning tool. They pay for themselves
UPDATE: I received a phone call from the owner this morning on March 24, 2026. He told me I was dishonest with him, and then I received three text messages from the owners wife recommending I call the owner and apologize, for what? My disabled vehicle. Here is why they are dishonest, she states "In customers case the "owner discretion" he refers to the owners charity to a disabled Veteran and did not pay any portion of the $999.95". Here is the truth why I did not pay because the owner called me on my cell phone asking me what could be done. I said fix my vehicle and I do not want any more lights coming on. He asked me to take down my original review in return for the work that was supposedly unrelated to the $5,000 I gave them a month prior. As for her closing statements about honesty, I was honest when I removed the initial review and was a man of my word until the same issue and diagnostic came up, in which I informed the owner if it does the review will go back up, again I am a man of my word. She also states that it's not uncommon for more problems to occur after fixing another one, REALLY? After the initial $5,000 I gave them it's not uncommon for another $999.95 issue to occur (work performed in exchange for removal of initial review).
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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How does someone's vehicle have more problems after Harrell Automotive had possession of it? I am from Erie born and raised and I do not like people who come here and overcharge for shotty work and then have the nerve to call us family. They say in their commercial that they will wash your car for free and they will do the job RIGHT THE FIRST TIME. Fellow Erieites PLEASE read and listen to my review, there are so many other great garages in town that deserve your business at a fraction of Harrell's cost and you also save a lot of time and money. Diagnostics do not lie, I urge everyone to buy themselves a personal vehicle scanning tool. They pay for themselves
UPDATE: I received a phone call from the owner this morning on March 24, 2026. He told me I was dishonest with him, and then I received three text messages from the owners wife recommending I call the owner and apologize, for what? My disabled vehicle. Here is why they are dishonest, she states "In customers case the "owner discretion" he refers to the owners charity to a disabled Veteran and did not pay any portion of the $999.95". Here is the truth why I did not pay because the owner called me on my cell phone asking me what could be done. I said fix my vehicle and I do not want any more lights coming on. He asked me to take down my original review in return for the work that was supposedly unrelated to the $5,000 I gave them a month prior. As for her closing statements about honesty, I was honest when I removed the initial review and was a man of my word until the same issue and diagnostic came up, in which I informed the owner if it does the review will go back up, again I am a man of my word. She also states that it's not uncommon for more problems to occur after fixing another one, REALLY? After the initial $5,000 I gave them it's not uncommon for another $999.95 issue to occur (work performed in exchange for removal of initial review).