Haddad Hyundai in Pittsfield, MA is staffed with expert technicians who provide quality Hyundai repair and maintenance.Haddad Hyundai in Pittsfield, MA is staffed with expert technicians who provide quality Hyundai repair and maintenance.
I found a vehicle at Haddad Hyundai almost two months ago listed at $26,900. I offered $24,000 and was told they couldn’t move thousands on the price. A few weeks later, the same car dropped to $24,900. I offered $24,400 to meet them in the middle, and that was still declined.
Less than a week later, the car dropped again to $24,172. Nobody contacted me. I reached out, agreed to purchase it at $24,172, and scheduled an appointment.
I then contacted my loan provider, completed all necessary wiring forms, and had everything ready to send the dealership. I repeatedly asked for the purchase paperwork so I could sign and keep things moving. I was told the finance manager was busy with other deals and would contact me later that day. He never did. I was then told someone would reach out the next day.
Instead, I received a text saying the car had been sold by another salesperson.
After two months of negotiating, arranging financing, completing wiring paperwork and scheduling an appointment, I was simply told the car was gone.
I called Cal, a manager, for an explanation. I was extremely frustrated and raised my voice. Cal hung up on me during the first call. I called back, and while I explained my frustration, Cal laughed and said, “It doesn’t feel good, does it?”
I understand cars can sell and dealerships have other customers. That’s not my issue. My issue is the lack of communication, repeated delays, failure to provide paperwork I repeatedly requested, and how management handled the situation.
I have saved the texts, paperwork and documentation from the entire process, along with a voice recording of my conversation with Cal. I can provide everything to anyone who wants to hear exactly what happened.
If you want the screenshots, texts, wiring paperwork or documentation, email me at monaco9513@gmail.com. I’m happy to share it so people can make their own judgment.
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Less than a week later, the car dropped again to $24,172. Nobody contacted me. I reached out, agreed to purchase it at $24,172, and scheduled an appointment.
I then contacted my loan provider, completed all necessary wiring forms, and had everything ready to send the dealership. I repeatedly asked for the purchase paperwork so I could sign and keep things moving. I was told the finance manager was busy with other deals and would contact me later that day. He never did. I was then told someone would reach out the next day.
Instead, I received a text saying the car had been sold by another salesperson.
After two months of negotiating, arranging financing, completing wiring paperwork and scheduling an appointment, I was simply told the car was gone.
I called Cal, a manager, for an explanation. I was extremely frustrated and raised my voice. Cal hung up on me during the first call. I called back, and while I explained my frustration, Cal laughed and said, “It doesn’t feel good, does it?”
I understand cars can sell and dealerships have other customers. That’s not my issue. My issue is the lack of communication, repeated delays, failure to provide paperwork I repeatedly requested, and how management handled the situation.
I have saved the texts, paperwork and documentation from the entire process, along with a voice recording of my conversation with Cal. I can provide everything to anyone who wants to hear exactly what happened.
If you want the screenshots, texts, wiring paperwork or documentation, email me at monaco9513@gmail.com. I’m happy to share it so people can make their own judgment.