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Oil Change 226

Gurnee Hyundai 168

Care 141

Problem 75

Issue 64

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Shan A.

Saint Paul, MN

09/26/2025

Categoría: Service

Horrible people, fraudulent practices!

Stay away from this dealership! I worked with a new sales person over the phone from Gurnee Hyundai, to buy a new Tucson listed on their website. The process was awful! This was my 3rd out of town new car purchase, and this Gurnee Hyundai process was the worst by far and extremely disappointing. Dirty, greasy, fraudulent people there! It took a full 7 days of arguing with them get the price of the "bill of sale" to match their online price. I asked that they have all paperwork ready so I could look everything over before traveling to get the car. Three days after reviewing the papers, upon our arrival to the dealership, the vehicle still wasn't ready for us and the paperwork hadn't been started; they were still asking us for pay slips, etc. Apparently, what they emailed me was just their "worksheet", not a bill of sale even though that's what it was titled. After 2.5 hours of waiting at the dealership for them do finish their docs (while employees there were just sitting around), we were approached by Ron Sedakis. That's when I realized exactly how fraudulent and sketchy the situation was. Ron was a full of himself and talked about how many things can go wrong with these cars and their computers... He's a horrible person... he made my 24yo daughter cry by trying to bully her into buying his extended warranty. I continued to interrupt him letting him know we weren't interested. He told my daughter not to listen to me, that I (her mom) wouldn't be the one to pay for the thousands of dollars of repairs that will be necessary, etc. We were stuck in his office for at least 2 hours while he continued to talk talk talk. He didn't have anything in writing to back up exactly what his "wrap" extended warranty included. He was making up stats, lying about why we must have the warranty, he even told her "he wouldn't sell the car to anyone that doesn't buy the warranty". Awful people, terrible place. We sat at the dealership for 6 entire hours. Horrendously awful experience!

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