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Oil Change 258

Green Hyundai 197

Green 102

Care 102

Problem 71

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Colby V.

Springfield, IL

07/14/2023

Categoría: Service

Finance dept was deceitful and unprofessional.

I purchased a used 2021 BMW from Green Hyundai, that was still covered by the BMW factory warranty and their extended warranty. I questioned him about it while purchasing my vehicle and he told me that essentially I needed to buy their luxury warranty to cover oil changes because the factory warranty would not. Not being able to confirm or dispute what I was being told so I purchased the warranty. Then BMW contacted me and provided warranty coverage details, I'm covered under 3 separate warranties and they include oil changes. I have attempted to contact the gentleman in finance multiple times, I've called and left messages on his work line, his cell phone, I've texted him and I've even gone out there but I can't get him to provide the information I need to cancel the additional warranty that I purchased through Green. If he didn't know about the details of the BMW warranty, then he should have looked into it rather than lie (or just not know for certain) to up sell me a warranty that was not needed since it runs consecutively with the BMW warranty. I'm curious as to how many other unknowingly customers, that Green is allowing him to make money off of? Is this the type of business Green is choosing to run? Make money at all costs?! I've tried to reconcile this in private, but since it's not getting me anywhere, I was forced to resort to public complaining. Which I'm not fond of but.....money is money and I'm not going to give mine away for nothing. I attempting to get this resolved without publicizing his name.

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