Reseñas de Departamento de servicio's

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Ashley T.

Ravenna, OH

06/22/2024

Categoría: Service

Horrible cars

Do not buy a car here or at any hyandai they will sell you junk. (Even the new cars). When the car breaks down and you pay 2500$ to fix it and then a year later have the same exact problem. Car has an oil combustion problem that is common with hyandai apparently and their crap theta 2 engine that they keep putting in their cars knowing it’s going to be junk. Even being told by other shops where I get oil changes that the engine should be recalled but it’s not. DO NOT DRIVE YOUR CHILDREN IN THESE CARS.You will think everything is fine going down the road then all of a sudden your car just stops accelerating and the check engine light comes on and your stuck in the road. Take my advice and look it up on Reddit and see all the people that they have screwed over and stay away from hyandai. Hyandai corporate won’t help you either they just want to sell their shit cars and leave you with junk before it’s even paid off.

Derrick M.

Twinsburg, OH

05/27/2023

Categoría: Service

Shady business practices

I was looking at a 2021 Kia forte FE manual. My trade in was a 2019 Infiniti Q50 fully loaded with 29.5k miles. The trade in offer was 25k when KBB says my trade in ranges from 26,150 to 29500. Then was told it is invoice but the proceed to show me a Kbb printed paper with the value of my car. Some how didn't have any of the features on my car that I told them it had. Next they bring me a general monthly break down saying it's an average. I ran the numbers it was a whopping 28%. I know that this is not what I would actually qualify for but everything about this place seems to be shady. I won't be back, and I'll be purchasing another vehicle from else where.

North Ridgeville, OH

04/11/2023

Categoría: Service

Not all car purchases are a pain!

I'm very pleased with my experience and purchase from Great Lakes Hyundai Streetsboro. Since the pandemic hit, I have been looking for a replacement Genesis with all of the bells and whistles and Great Lakes delivered. I am very pleased with my service from the sales floor to the F&I office. My salesman Jim H. went above and beyond to ensure my concerns were addressed and I appreciated the extra effort he provided. This is a very transparent dealership where all of the facts and figures are presented to you upfront, there are no tricky sales practices, or long waiting periods to ice you out. Thank you for a wonderful experience. I will be back for my next vehicle purchase, until then I will enjoy my car!

MELANIE G.

Cuyahoga Falls, OH

02/15/2023

Categoría: Service

Another satisfying experience! Thanks John Fields

Another satisfying experience with Streetsboro Hyundai ( John Fields). I just want to give a shout-out to Hyundai Streetsboro for being a wonderful dealership. They operate in integrity, and what more could you ask for! My experience was top-notch and I highly recommend them. Thanks again... you're all fabulous.... a little dusty... but we can overlook that.

Nick M.

Southington, OH

01/26/2023

Categoría: Service

Worst service scheduling app

I have been trying to schedule a recall service appointment for over 30 minutes using the apparently non existent on line scheduling tool. Where is it ???!!!

Cliente verificado

Stow, OH

2019 Hyundai Tucson

04/03/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Does the job

Limited inventory & Inconvenient service times. Third party phone farm that schedules appointments lacks access to information pertinent to service. I’d rather wait on hold at the dealership than deal with a third party scheduling service

RYAN D H. de Great Lakes Hyundai respondió el 04/04/2022 06:44 AM

Dear valued customer,
Please accept my sincere apology for the treatment you received during your last service visit. By the comments on your recent review it is without question we failed to provide the up most care for you and your vehicle during this visit.

It is out of character for our service department to provide this type of service to any of our customer at anytime and I would like to make this right in the future. I will use this feedback to remind our service personal that customers time is valuable and we need to be more proficient.

We would like the opportunity to earn your business back in the future and I ask you to consider us for service of your vehicle in the future. Again, I apologize for this recent visit and look forward to seeing you again here at Great Lakes.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

Cliente verificado

Twinsburg, OH

2015 Hyundai Sonata

04/02/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent

Excellent service The problem was fixed .

RYAN D H. de Great Lakes Hyundai respondió el 04/04/2022 06:42 AM

Dear valued customer,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

Cliente verificado

Twinsburg, OH

2017 Hyundai Tucson

03/30/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

easy and fast oil change

I have all my service done at this dealership. Nice people, fast service. Scheduling has to be done at least a week in advance however. No last minute appointments!

RYAN D H. de Great Lakes Hyundai respondió el 04/04/2022 06:42 AM

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

Cliente verificado

Hudson, OH

2022 Hyundai Santa Fe

03/28/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Reliable high quality dealer with good service department

Always easy and efficient to do business with these guys and gals.

RYAN D H. de Great Lakes Hyundai respondió el 03/29/2022 04:49 AM

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

Teresa S.

Canton, OH

2021 Hyundai Palisade

03/27/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Navigation repair

Very happy with the software update that fixed the navigation problem!

RYAN D H. de Great Lakes Hyundai respondió el 03/28/2022 06:21 AM

Teresa,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

Cliente verificado

Ravenna, OH

2017 Hyundai Santa Fe Sport

03/26/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Wonderful

Good service people

RYAN D H. de Great Lakes Hyundai respondió el 03/28/2022 06:19 AM

Dear values customer,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com

Robert W.

Stow, OH

2020 Hyundai Tucson

03/22/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent service!

Great staff, great service, great dealership!

DUSTIN M B. de Great Lakes Hyundai respondió el 03/23/2022 02:00 PM

Robert,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Barbara A.

Twinsburg, OH

2020 Hyundai Elantra

03/19/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

service

excellent

DUSTIN M B. de Great Lakes Hyundai respondió el 03/23/2022 01:59 PM

Barbara,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Tara S.

Akron, OH

2014 Hyundai Sonata

03/19/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Hyundai sonata

Great Lakes cleared the code twice on my Hyundai Sonata for the knock sensor and sent me out the door with a bad engine twice. The engine blew after I had to have it serviced there the 3rd time. I am out 600$ in towing & 350$ in Lyft rides because they didn’t want to address the actual issue of the engine knocking.

DUSTIN M B. de Great Lakes Hyundai respondió el 03/23/2022 01:59 PM

Tara,
Please accept my sincere apology for the treatment you received during your last service visit. By the comments on your recent review it is without question we failed to provide the up most care for you and your vehicle during this visit.

It is out of character for our service department to provide this type of service to any of our customer at anytime and I would like to make this right in the future. I will use this feedback to remind our service personal that customers time is valuable and we need to be more proficient.

We would like the opportunity to earn your business back in the future and I ask you to consider us for service of your vehicle in the future. Again, I apologize for this recent visit and look forward to seeing you again here at Great Lakes.