Josh your primary interface with the customer (who is John) can be aggravating and doing you a disservice. I have had a number of interactions with John on car related problems since he arrived. He has a tendency to drown out the customer when discussing a maintenance issue - He’s also getting to the point of annoying me in particular with his continuous push of oil changes at 3000 miles. I go by the tech manual for the car that I’m bringing for maintenance or I use the maintenance minder if it’s available - the engineers that designed the car know what’s adequate as far as oil changes go - John’s just overdoing it with his 3000 mile drumbeat
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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