Hello Brent, thanks for taking the time to review us regarding your recent service visit! We are glad to have you as a customer. You said under the question "Recommended?" that your answer was no. Please let us know if there is anything we did that was not satisfactory, so we can make it right. We want you to be completely happy with us. You can reach me at aotte@gorgesvolvo.com. Thank you again for your business and review.