Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Cliente Verificado
PROs
* I absolutely love my Outlander!
* The salesman and team were very kind to my 6-year-old. They gave him a hat and two stuffies, which was a thoughtful touch.
* I brought my Outlander back to have the lettering put on the hood and the liftgate scuff plate installed. The service department got my vehicle in right away and even did a cleaning touch-up, which I appreciated.
* The staff were friendly and kind for the most part.
CONs
* The experience felt very high pressure. From the moment I arrived, it seemed expected that I was buying the car. I was not given much time to be shown around the vehicle or to learn how everything works.
* On my first visit, the salesman pulled me away from looking at the vehicle to sit down and decide which model I wanted, even though I didn’t yet understand the differences between the models. I was encouraged to go with the SEL. After later visiting another Mitsubishi dealership and speaking with a different salesperson, I realized the GT model would be a better fit for me. Unfortunately, that dealership didn’t have the colour I wanted.
* I specifically asked to see and test drive the exact vehicle I intended to purchase, since I had only driven a different colour. They did bring in a white one for me to see, but when I picked up my vehicle that evening, it turned out to be a different unit than the one I had viewed and driven. It had the correct features and colour, but it felt odd not to have seen the exact vehicle before finalizing the purchase.
* I felt at times that the salesman did not fully listen to my questions or requests. For example, I asked about adding door scuff plates and was told, “Yes, we can do that, it’s not very much.” When I picked up the car, I was told they were not included in the deal. It would have been clearer if I had been asked directly whether I wanted to add them to the agreement.
* After finalizing the purchase, the salesman drove my new vehicle to refuel it (it was already insured in my name and registered with my plates). During the return trip, he answered his phone while driving. My 6-year-old child and I were passengers at the time. I found this behavior unsafe, inappropriate, and concerning, particularly given that it is illegal.
* I was told I would receive a gas gift card if I left a 5-star review. While that was tempting, it didn’t feel right to leave a perfect rating when my experience, though positive in some ways, was not exceptional.
Overall, I truly love my vehicle and appreciate some aspects of the service experience. However, there were several moments that made the purchasing process feel rushed and pressured rather than fully informed and comfortable