My wife, daughter and I all had a horrific experience with Dr. Gibbs. Although Dr. Gibbs was significantly higher priced than most other orthodontists in the tri-state area, we chose him based on mainly good online reviews. When we first met with Dr. Gibbs, he explained the process and also explained the expectation for my daughter's teeth and smile. Prior to removing my daughter's braces, we asked a bunch of questions and wanted to make sure that she was indeed ready to have them removed. Dr. Gibbs told us that she was ready.
Upon removal, my daughter was left with a glaring flare that was so bad that she didn't want to smile. It was so bad that my wife and I were in complete shock, along with other family members and friends. We told Dr. Gibbs that we wished to speak to him and we shared our extreme concern and disappointment with him in a professional manner. We were taken back by his compete lack of concern and dismissed my daughter's extreme flare as part of her natural bone structure - completely contradicting what he had told us in the past. In summary, Dr Gibbs refused to assist in any way forward. When my wife and I mentioned that we would like to work this out without the need to involve a lawyer, Dr. Gibbs stopped talking to us and had his insurance company send us a letter. We had paid him in full for all of his services which included a retainer after the braces were taken off. He not only refused to honor what we pre-paid for (we did not get the retainer), but when we called his office about subsequent pain that my daughter was having, he again refused to talk to us.
In talking to a few other families that have used Dr. Gibbs, we have found that we are not alone in having a terrible experience with this orthodontist. We have subsequently found another orthodontist in NYC who could not believe what Dr. Gibbs did to our daughter. The phrase "possible medical malpractice" was used and thankfully we had her braces completely redone, but not before having to spend close to another $10,000 to rectify sloppy work with no regard for a young girl who had to go through a very long and traumatic process. This post is not to be vengeful, but instead to hopefully warn others so they too do not have to waist time, money and stress with an orthodontist that just doesn't care. Feel free to reach out to me should anyone have any questions - we would he happy to share the pre and post braces pictures. It is quite shocking. 908-331-2102.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Upon removal, my daughter was left with a glaring flare that was so bad that she didn't want to smile. It was so bad that my wife and I were in complete shock, along with other family members and friends. We told Dr. Gibbs that we wished to speak to him and we shared our extreme concern and disappointment with him in a professional manner. We were taken back by his compete lack of concern and dismissed my daughter's extreme flare as part of her natural bone structure - completely contradicting what he had told us in the past. In summary, Dr Gibbs refused to assist in any way forward. When my wife and I mentioned that we would like to work this out without the need to involve a lawyer, Dr. Gibbs stopped talking to us and had his insurance company send us a letter. We had paid him in full for all of his services which included a retainer after the braces were taken off. He not only refused to honor what we pre-paid for (we did not get the retainer), but when we called his office about subsequent pain that my daughter was having, he again refused to talk to us.
In talking to a few other families that have used Dr. Gibbs, we have found that we are not alone in having a terrible experience with this orthodontist. We have subsequently found another orthodontist in NYC who could not believe what Dr. Gibbs did to our daughter. The phrase "possible medical malpractice" was used and thankfully we had her braces completely redone, but not before having to spend close to another $10,000 to rectify sloppy work with no regard for a young girl who had to go through a very long and traumatic process. This post is not to be vengeful, but instead to hopefully warn others so they too do not have to waist time, money and stress with an orthodontist that just doesn't care. Feel free to reach out to me should anyone have any questions - we would he happy to share the pre and post braces pictures. It is quite shocking. 908-331-2102.