Staff told me that my vehicle model year was older than it is (it's a 2022 and I was told it is a 2021). When I disagreed, the staff insisted I was wrong - multiple times and multiple staff. Then they went on to urge me to spend another $200 to replace the brake fluid, based on the incorrect model year, not the actual one. Afterwards, I was able to prove to them that they were wrong about the model year. It turns out their method of determining VIN number is via the license plate, and there was another car that is the same make and model as mine on their lot, and so they were using the wrong license plate. They apologized, but I am not satisfied because: 1. They were wrong and insisted to the very end that I was wrong (what ever happened to the customer being right when, how in the world would the customer not know what model year car they bought????). 2. I did not like being pressured to spend an unnecessary $200. And it was pressure, not a suggestion (multiple attempts to get me to do it and vague, potential problems that could arise if I didn't).
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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