This shop caused irreparable damage to my vehicle.
This shop has caused irreparable damage to the exterior paint of my vehicle. I am posting my experience in hopes of sparing you a similar heartache.
When picking up my vehicle I noticed that a large section of the paint on the hood of my car had bubbling clear coat and paint damage that was not present when the car was dropped off. I brought my car here for repair in good faith, never believing something like this would happen.
I did not want to jump to conclusions but luckily I have a dash camera installed on my vehicle. I reviewed the footage before reaching out to the owner Brett. I messaged him and explained the whole situation. I provided him with the video and picture proof that the damage to the hood of my car had occurred at his shop. The video clearly shows the hood without and damage when they have the hood open on their lift. Footage from 5 days later shows them popping he hood and there is obviously a huge section of the clear coat that has been melted away. The owner assured me that the car had been on their secured lot for the entirety of its time in their possession. There is also a clip of the owner pointing out the damage and the technician clearly states it “wasn’t like that before.”
It is very apparent by video evidence and the words of the technician that something terrible occurred to my vehicle while it was at the shop. The damage looks very akin to what might happen if brake fluid, or another highly corrosive material was spilled on the hood.
Even after being provided with the proof that his shop has caused this damage, the owners still refuse to rectify the situation or take any responsibility for the actions of their technicians. I do not have the time or energy to take them to small claims. I am instead posting this review in hopes that I can prevent a fellow car enthusiast from making the same mistake.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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When picking up my vehicle I noticed that a large section of the paint on the hood of my car had bubbling clear coat and paint damage that was not present when the car was dropped off. I brought my car here for repair in good faith, never believing something like this would happen.
I did not want to jump to conclusions but luckily I have a dash camera installed on my vehicle. I reviewed the footage before reaching out to the owner Brett. I messaged him and explained the whole situation. I provided him with the video and picture proof that the damage to the hood of my car had occurred at his shop. The video clearly shows the hood without and damage when they have the hood open on their lift. Footage from 5 days later shows them popping he hood and there is obviously a huge section of the clear coat that has been melted away. The owner assured me that the car had been on their secured lot for the entirety of its time in their possession. There is also a clip of the owner pointing out the damage and the technician clearly states it “wasn’t like that before.”
It is very apparent by video evidence and the words of the technician that something terrible occurred to my vehicle while it was at the shop. The damage looks very akin to what might happen if brake fluid, or another highly corrosive material was spilled on the hood.
Even after being provided with the proof that his shop has caused this damage, the owners still refuse to rectify the situation or take any responsibility for the actions of their technicians. I do not have the time or energy to take them to small claims. I am instead posting this review in hopes that I can prevent a fellow car enthusiast from making the same mistake.
They fooled me once and shame on them.