Up front: the dealership responded on other posts of the review (check Yelp) and deliberately lied, for which I provided proof.
This dealership refused to accept financing from a national bank, under the pretense that anyone buying a car from out of state (Kentucky) must use dealership financing. A deliberate attempt to line their own pockets. This is after we discussed an offer on the car I was interested in, were agreed on the price, and I was willing to put down a $1000 deposit on to secure once delivered.
The dealership tried to push me into this because they know my options are slim ("you're not going to be able to find the car anywhere else"). They have the upper hand in this market, certainly, but they are using that deliberately profit at the expense of their customer. The financing I had lined up would be extremely difficult to beat, and there was somehow an expectation that I would discard a good long-term financial decision to favor their financing, even if it meant a higher interest rate.
This practice may not be illegal on the books, but as far as I am concerned it is a type of extortion. I know firsthand that businesses that focus on their customers thrive; I can only hope that my experience is not shared by others and that focus is placed back on the customer for situations like my own.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Up front: the dealership responded on other posts of the review (check Yelp) and deliberately lied, for which I provided proof.
This dealership refused to accept financing from a national bank, under the pretense that anyone buying a car from out of state (Kentucky) must use dealership financing. A deliberate attempt to line their own pockets. This is after we discussed an offer on the car I was interested in, were agreed on the price, and I was willing to put down a $1000 deposit on to secure once delivered.
The dealership tried to push me into this because they know my options are slim ("you're not going to be able to find the car anywhere else"). They have the upper hand in this market, certainly, but they are using that deliberately profit at the expense of their customer. The financing I had lined up would be extremely difficult to beat, and there was somehow an expectation that I would discard a good long-term financial decision to favor their financing, even if it meant a higher interest rate.
This practice may not be illegal on the books, but as far as I am concerned it is a type of extortion. I know firsthand that businesses that focus on their customers thrive; I can only hope that my experience is not shared by others and that focus is placed back on the customer for situations like my own.