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I was also instructed to wait on my vehicle because it was being washed and when it was delivered to me it still had marker, sap, bugs on the grill and didn’t look like it had been washed at all. Anyway, I went in to speak to someone once I noticed my fenders missing and they sent someone out to put them back on. However, they’re not very secure because the clips were broken upon disassembly. Mind you I went in for hail damage and there was nothing originally wrong with the fender molding! Evan “the manager” came out to address the issue and made it abundantly clear that things break during the process and that he is there to operate a business. But what successful business can continue without customer service? He said I could purchase new fenders for my Juke but again, why should I pay $75 (in the cheap end) each for something that wasn’t broken to begin with?
I’ve read the reviews on here and one of the businesses responses to a review was that “Customer Satisfaction is very important to us”. I now know from firsthand experience that this comment definitely didn’t come from Mr. Evan himself.