I will never take my car to Gerald Collision again and I don’t think I will ever buy another car from a Gerald dealership because I don’t want to support his businesses again. I brought my Subaru in in early September for a dented in back passenger door and some additional damage - I knew it would take some time to fix and was gracious with the team I worked with at the front desk and was flexible with the timing. Maybe I was too nice.
For the first three weeks, my car sat there. Once work started, I continued to get the run around - parts were broken, State Farm wasn’t doing their job. If I ever wanted an update on my car, I had to call. 90% of the time, Wendy (who I had been working with and I thought I had developed a great relationship with upon first meeting) was never available. By week 7 when I called, I heard her colleague Mike in the background say, “is she still up your ass?” Well yes, my rental insurance has run out and I have no car. But I was still being kind. I just needed my car! To be fair, when confronted about it later, Mike did apologize.
After that incident, any time I called, they never answered. My husband had to take over and call on a different number. Our insurance agent had to call and see what was going on. By the time I was supposed to get my car back at the end of week 8 and my car was ready and had been paid out by insurance, the collision center sent in another $200 form to State Farm and refused to release my car. My husband told them we would pay it out of pocket to get my car back. At first they refused but finally agreed and we got my car back today, over 8 weeks later. When we picked it up, Mike and Wendy didn’t even speak to us. I will say, Nina at the front desk is very nice.
But unless you enjoy being car less and crying to insurance, DO NOT USE THIS COLLISION CENTER
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Cliente Verificado
For the first three weeks, my car sat there. Once work started, I continued to get the run around - parts were broken, State Farm wasn’t doing their job. If I ever wanted an update on my car, I had to call. 90% of the time, Wendy (who I had been working with and I thought I had developed a great relationship with upon first meeting) was never available. By week 7 when I called, I heard her colleague Mike in the background say, “is she still up your ass?” Well yes, my rental insurance has run out and I have no car. But I was still being kind. I just needed my car! To be fair, when confronted about it later, Mike did apologize.
After that incident, any time I called, they never answered. My husband had to take over and call on a different number. Our insurance agent had to call and see what was going on. By the time I was supposed to get my car back at the end of week 8 and my car was ready and had been paid out by insurance, the collision center sent in another $200 form to State Farm and refused to release my car. My husband told them we would pay it out of pocket to get my car back. At first they refused but finally agreed and we got my car back today, over 8 weeks later. When we picked it up, Mike and Wendy didn’t even speak to us. I will say, Nina at the front desk is very nice.
But unless you enjoy being car less and crying to insurance, DO NOT USE THIS COLLISION CENTER