Reseñas que incluyen

Truck 12

Georgialina 9

Mechanic 8

Zip Ties 8

Andy 7

Reseñas Recientes

Ryan T.

Grovetown, GA

ReScore Reseña™

08/07/2026

Follow-Up Regarding Service Experience

Thanks for working to address the concerns regarding my truck. I appreciate your shop taking the time to explain the documentation, replace the necessary connectors, and complete the corrective work.
While the initial experience was very frustrating, I value that effort was made to rectify the situation.

Reseña Original

07/31/2026

HORRIBLE!!

They have no problem telling lies with a smile on their face. First, I asked for the inquiry number to track the engine I purchased and Erin acted like she didn’t know what I was referring to, then calls me back two days later with a tracking update.

They tried to charge me for services that were included with the engine purchase until I called them out on it. Had I not called the manufacture myself to verify, they would’ve left it on the invoice.

Customer service is not the best, the guy always sitting at the front on his phone never knew anything when I called inquiring about my truck. It was always "That’s a question for Erin." He took my number down every time I called just to never call back.

Fast forward, truck is I finally "done" (over a month later). I look at the final invoice, $150 labor charge to flash the PCM, Erin says "because it took a while" The reality was it took a while because they didn’t know what they were doing and admitted it once they finally figured out how to flash the PCM with the provided tuner. Also charged me for another harmonic balancer because Andy said "he wasn’t reusing it." Then charged me for another VVT solenoid, but couldn’t articulate why. Keep in mind I never received a call about any of these parts being replaced and my truck was there almost 1.5 months.

I get home, open the hood and notice the air filter housing and engine cover not secured, several tabs broken and an exhaust leak that a deaf person could hear. I start securing the engine cover and notice several zip ties under the engine bay. After a closer look, every connector to my ignition coils was broken and being held on by multiple zip ties.

I paid them $11,500 dollars and instead of replacing the connectors that they broke, Andy told the mechanic to use zip ties and had the audacity to tell me that those plastic zip ties will last forever. He offered to repair/replace the broken connectors a month ago and I still haven’t received a call back.

I took my truck to another shop for an inspection and they found several deficiencies, oil leaking from the $1400 "OEM" intake manifold that was installed that is not OEM, bolts missing from the transmission bell housing and a dented exhaust flange from Andy beating on it to try and seal it. Lesson learned on my end, I’ll never go near this shop again for anything.

Erin C. de Georgialina Auto respondió el 08/07/2026 11:08 AM

Hi Ryan,

Thank you for speaking with me and giving us the opportunity to address your concerns. I’m sincerely sorry that your first experience with our shop left such a negative impression. Although we were able to review the documentation with you and clarify several misunderstandings regarding the work, parts, and charges, we also recognize that our communication could have been better throughout the process.

We appreciate you bringing the truck back and allowing us to properly replace the connectors and address your concerns. Your satisfaction and trust are important to us, and we hope our follow-up efforts demonstrated our commitment to standing behind our work and making things right.

Now that we have had the opportunity to discuss the situation and complete the corrective work, would you please consider rescoring or updating your review to reflect your overall experience, including how we responded and resolved your concerns? We value your business and appreciate the opportunity to earn back your confidence.

Sincerely,
Erin

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