Bought a GV70 from them new. Agreed upon a price but salesman tacked a service contract on without my consent. Have been charged extra and to make matters worse the dealer canceled it without my knowledge. I'm being charged more than agreed for nothing in return. Customer service is non-existent and they do not return calls. The vehicle is great but I will never buy Genesis again. Not a luxury experience at all. One star directed at new general manager Glen Moya, the replacement for Tammy Weaver, as he does not acknowledge customer concerns. I would advise not doing business here due to fraudulent practices
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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