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Cliente verificado

Mechanicsburg, PA

2018 Genesis G90

11/11/2021

Cliente Verificado

Categoría: Service

Service

Service was completed but vehicle was returned filthy and almost on E. Loaner was expected to have full or close to full tank upon return, which was done. Never been to dealership or had a valet service that returned any of my vehicles uncleaned or gas almost on empty they at least filled to what it was upon return.

Renee E C., Customer Satisfaction Representative de Genesis Of York respondió el 11/11/2021 07:44 AM

Thank you very much for the feedback. I apologize for your experience with our service department. Is it possible we could set up a time that you can talk to our Service Manager and discuss it? We take all feedback seriously and use it as a learning tool to help us improve. Please email me Rlau@giambalvo.com to set up a time for a phone call.

Thank you again,

Renee Campbell
Customer Satisfaction Rep.
Rlau@giambalvo.com
717-755-2944 Ext: 1315

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