The vehicle is all it was promised to be although it came with loose weatherstripping at the base of the windshield and the sensor to operate the passenger door was inoperable.
Every human associated with my purchase from the salesperson who rushed through the process without accompanying on the test and orientation drive or providing a thorough orientation to the features to the general manager who invited me in to discuss my issues and then brushed me off without hearing me out or even looking at me, all were unprofessional and unresponsive.
Dealership personnel were very accommodating and caring. I was impressed at how amiable they were and how hard they worked for my price, and how much they cared about my understanding all aspects of the vehicle and the deal.
Genesis of Westlake is incredible! The first time I walked in there I explained that I was just looking! I didn’t know what I wanted in my next car so I was just inquiring about the Genesis. They took the time to show me several different cars and allowed me to test drive a few.There was absolutely no pressure whatsoever which I appreciated immensely. I shopped for weeks looking at different cars and came back to Genesis of Westlake. It was by far the best car buying experience I’ve ever had! Jason was amazing and I definitely will recommend him to everyone!
Genesis of Westlake has your back. Hands down the most pleasant car buying experience I have ever had. No pressure, extremely knowledgeable personnel, salesman Tommy made himself available 24/7 to answer any and all questions. Truly a world class organization.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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