In Aug/Sep, 2022, I shopped the Gennesis dealers in the SE for a GV70. Dealers had low to no inventory and after searching the internet for weeks, I found the perfect car, in route, to the Napleton Genesis of WPB, (90 yrs in bus.). I contacted Greg Jones in sales who did a GREAT JOB arranging all the details of purchase on the phone and internet. Management had approved the cash purchase and a $5,000 credit card deposit given them. My car arrived then IVAN hit. I was ready to pick up the car but travel was impossible with the storm/traffic. My delay was relayed to sales and management and they were asked to "keep my car safe"! After the storm, "Sales/Mgt WAS NOT RESPONSIVE" to my calls or text. "I was ready to accept delivery, but don't know if the car is ready!" Sales/Mgt stalled any contact with me for several days and finally disclosed: "someone backed into your car, it's damages and not for sale". Well, I was sorely disappointed that better care was not given a NEW CAR, in limited supply! Management would not send a picture of the damage but would only say, "it will take weeks to repair". They offered to find a replacement in maybe 30 days. Mgt. offered little sympathy to a acustomer over 100 miles away. My question: "WAS my car in an accident or ... sold to someone else"? The dealership not only failed to deliver my car but also kept my $5000 depost for a month. I was unable to reach them by phone and had to leave messages. After 30 days, I had my credit card company intercede to resolve the issue. I will not do business again with them and will not recommend them. It would have been nice for them to send a picture of "my car" and say: we're really sorry, what can we do to work things out?
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