business image

Genesis Of West Houston

Puntuación Promedio
Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5
4.4
(16 Reseñas)
0
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
2
Total de ReScores
4.5
Promedio de ReScores
0
Puntuación Neta de Promotores ®

Detalles del Negocio

Contacto
(281) 664-6260
Horarios de Negocio No Proveídos

Horario del Negocio

* No Se Proporcionó Zona Horaria
17007 Katy Freeway Houston, TX 77094
Reseñas de Departamento de ventas'
Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5
4.4
(16 Reseñas)

MC
gravatar
Manny C.
Houston, TX
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
10/21/2024
0
Categoría: Sales
No dealership service support
Think again if you plan on purchasing a Genesis from Genesis of West Houston. I bought a new Genesis G90 from this dealership, and they offered me a tire and wheel warranty package. I accepted, thinking it was a Genesis-backed warranty, but it was a third-party warranty company, Apex Protection Plan. Recently, when it came time, legitimately, the warranty should have replaced two unrepairable wheels after I ran over a large metal object on the freeway, but they refused to do it. I called Genesis of West Houston manager Demarco Guillory and asked him to support me and help me recover payment for my wheels. Demarco refused and told me I was responsible for working directly with this third-party warranty company, even though I purchased the tire and wheel warranty from Genesis of West Houston. I still have not received a $1,600.00 payment for the two wheels legitimately damaged and required replacement.
To make matters worse, this damage to my wheels occurred while I was on vacation, and the car ended up in Boerne, Texas, more than 200 miles from my hometown of Houston. As the Tire and Wheel warranty company requested, a wheel repair company representative went to the Boerne, Texas, Genesis dealership and confirmed that the wheels could not be repaired.
Genesis does not back the warranties West Houston Genesis offers. They are from a third-party company. Their contract reads that if the wheels are not repairable, they will pay for their replacement, which they refused to do. I recommend you ensure that any warranty you purchase from West Houston Genesis is backed by Genesis and not by a third-party vendor. I have owned Mercedes-Benz cars for the last 47 years and received excellent service from them. If I had known that Genesis Of West Houston G90 would provide such lousy service, I would never have bought a Genesis from them. Now, I need to look for another Genesis dealership that will provide me with good service for my Genesis. I worked with two salespeople when purchasing my Genesis from Genesis Of West Houston. Within two weeks of buying the Genesis. I found out that the two salesmen I dealt with had been terminated. I was never told that and never assigned another salesman. Wish me Luck!

MC
gravatar
Matthew C.
Tomball, TX
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
07/31/2022
0
Categoría: Sales
Stay Away from This Place
Avoid this place at all costs. 20% market adjustment pricing ($11,000+ on GV80) on top of their $2k dealer package - on what is, essentially, just another mass produced vehicle.

Salesman like Mark Murski will lie and try to spout off nonsense like "you know, vehicles are appreciating in value".

For a 'luxury' brand - this dealership has the polish of a 90s Buick establishment. If you want honest & transparent numbers, good communication, and a vehicle at MSRP go to Southwest Genesis of Houston (and their dealer package is only $1.5K).

MC
gravatar
Matthew C.
Tomball, TX
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
07/30/2022
0
Categoría: Sales
Hot Mess - Totally Awful
Avoid this place at all costs. 20% market adjustment pricing ($11,000+ on GV80) on top of their $2k dealer package - on what is, essentially, just another mass produced vehicle.

Salesman like Mark Murski will lie and try to spout off nonsense like "you know, vehicles are appreciating in value".

For a 'luxury' brand - this dealership has the polish of a 90s Buick establishment. If you want honest & transparent numbers, good communication, and a vehicle at MSRP go to Southwest Genesis of Houston (and their dealer package is only $1.5K).

NT
gravatar
Neethu T.
Richmond, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/24/2021
cliente verificadoCliente Verificado
10
Categoría: Sales
Thank you Genesis West Houston
I love the Genesis GV80. I love Hyundai Katy hub, there service was excellent.

KH
gravatar
Karen H.
Carville, LA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/13/2021
cliente verificadoCliente Verificado
Categoría: Sales
Vehicle purchase
Having a $10,000 markup should be illegal!
No Recomendado

WE
gravatar
Wyatt E.
Frisco, TX
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/28/2021
cliente verificadoCliente Verificado
Categoría: Sales
Salesmen did his job, management and finance are awful
My salesmen was great, but finance Mark McKee and sales manager are everything wrong with buying a car
Recomendado

Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
04/24/2021
Categoría: Sales
Finance and Sales Manager are as slimy as they come
Very disappointing , nothing Genesis wants to stand for is reflected at this dealership
No Recomendado
AVIKASH R. de Genesis Of West Houston respondió el 04/27/2021 12:41 PM

thank you


DG
gravatar
Dadra G.
Katy, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/29/2021
cliente verificadoCliente Verificado
Categoría: Sales
Friendly And Knowledgeable Service
I loved that the salesman knew a lot about the vehicle. And he was informative and attentive.
Recomendado

TA
gravatar
Thomas A.
Sugar Land, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/28/2020
cliente verificadoCliente Verificado
Categoría: Sales
Easy to do business with
Fair and rasy
Recomendado

HS
gravatar
Henry S.
Fulshear, TX
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
09/09/2020
cliente verificadoCliente Verificado
Categoría: Sales
facility and less than great overall experience
see answer regarding facility
The only reason I will answer yes below is I would refer them to the top people I've known for 10 years and know them to be good, honest people who will take care of them
Recomendado

SJ
gravatar
Sandra J.
Richmond, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/09/2020
cliente verificadoCliente Verificado
Categoría: Sales
Sales Manager and Salesman
I was referred to Avi Redi of Genesis of West Houston with a high recommendation that he would help me obtain a G70 that I was looking for. Other Genesis Dealerships were not very workable, nor interested in my purchase. Avi and Dewayne Weddles were exceptional in their help to bring my specific requests to fruition and making me happy in the lease of a G70. I am very sure I will enjoy my G70 and my association with Genesis of West Houston. I will be more than happy to refer other individuals to them. They have portrayed an exceptional quality of customer service, which is lacking in other Dealerships.
Recomendado

FP
gravatar
Francisco P.
Mission, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/20/2020
cliente verificadoCliente Verificado
Categoría: Sales
Best buying experience
Dewayne Weddles was extremely courteous and helpful throughout the buying process. The entire process was handled over the phone as I was unable to travel to Houston. Dewayne was able to get me the exact car I wanted, 2020 G90, and was extremely helpful in getting it delivered to me via transport truck. Thank you Dewayne for making my new car buying experience great.
Recomendado

WR
gravatar
William R.
Missouri City, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/13/2020
cliente verificadoCliente Verificado
Categoría: Sales
Leonard Moore Review
The service given by representative Leonard Moore was exemplary and I was well taken care of. I have recommended some of my friends to come to Hub Hyundai as well, and to be sure to ask for Leonard Moore!
Recomendado

NO
gravatar
Neale O.
Benton, LA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/06/2020
cliente verificadoCliente Verificado
Categoría: Sales
Time
Short and sweet. I was in a hurry.
Recomendado

SH
gravatar
Steve H.
Richmond, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/21/2019
cliente verificadoCliente Verificado
Categoría: Sales
Great Dealership
The service department, headed by Gordon is the best dealership department I have ever dealt with. Highly recommend Mark Campise in sales with any of your purchasing questions.
Recomendado

HB
gravatar
Harry B.
Houston, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/03/2019
cliente verificadoCliente Verificado
Categoría: Sales
Genesis G70
Al Fard was very professional in accomplishing the transaction
Recomendado

Mostrando Reseña 1 - 15 de 16 en total
Negocios Cerca de Ti
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(212 Reseñas)
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
5.0
(1,593 Reseñas)
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(667 Reseñas)
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(1,219 Reseñas)
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(225 Reseñas)
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.