Repair didn’t result in any change in parking sensor behavior. They are still erratic. Service Advisor not cooperative and argumentative. Had to wait an excessive amount of time (45 minutes or more) after arriving at dealership to pickup vehicle while paperwork was completed. These are some reasons I try to avoid services here except for warranty work. Not what I would call a Genesis experience. So, I got new tires at Costco and battery replacement and Service at Meineke. Good service there and no up selling for unnecessary injection cleaning.
Brian F., Service Manager de Genesis Of Tulsa respondió el 03/04/2022 09:31 AM
Thank you Russell, for taking the time to let us know these issues. I will be reaching out to learn more about your visit! We appreciate your business and I look forward to speaking with you!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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