I went to Genesis of South Shore because they seemed to have the largest inventory of new cars that I was interested in, a 2022 Genesis G70 3.3T. I got a price they would honor through AMEX/Truecar.
The salesman, Mike was very knowledgeable about the car, he drives the same model.
There was no negotiating as this is how it is now these days, the car was being marketed at over $63,000, and I got a good guaranteed price, $802 over sticker price of $54,320. We agreed to $55,122 +tax, DMV fees and a wheel & tire package $2,208. Grand Tot: $62,643.58 minus $5,000 down payment.
I originally wanted to pay for the car in full but they said that if I were to finance it, they could honor the price and they get something from the bank. I agreed to do the financing and they had me do an application. I'm handed off to Robert, who handles the financing part. Robert hands me a tablet for my signature. He then taps, taps, taps away. He tells me that all the paperwork will be ready for me when I pick up the car the next day.
I arrive the next day and Mike gives me a quick lesson of the car and hands me an envelope containing my paperwork already filled out and signed. Remember tap, tap, tap? My signature was entered by Robert at multiple points, I was under the impression that my tablet signature was for the finance application, not the actual agreement. The agreement now has additional charges that were not agreed upon. Key replacement $1,205, Maintenance $1,525, Theft Protection $1,699 for a total $4,429. (You get 2 keys - what's to replace? 3 years maintenance is included with the purchase. What is theft protection?) I went into his office but he was on his way somewhere and couldn't give me a minute. I've tried calling him to no avail. I'm ending up financing $62,262.16, total price $68,262.16, where I should have been financing $56,643.58, total price $62,643.58.
So, for anyone reading this - do not sign anything on an electronic device without either going over everything on the device or getting a paper copy to review before signing.
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The salesman, Mike was very knowledgeable about the car, he drives the same model.
There was no negotiating as this is how it is now these days, the car was being marketed at over $63,000, and I got a good guaranteed price, $802 over sticker price of $54,320. We agreed to $55,122 +tax, DMV fees and a wheel & tire package $2,208. Grand Tot: $62,643.58 minus $5,000 down payment.
I originally wanted to pay for the car in full but they said that if I were to finance it, they could honor the price and they get something from the bank. I agreed to do the financing and they had me do an application. I'm handed off to Robert, who handles the financing part. Robert hands me a tablet for my signature. He then taps, taps, taps away. He tells me that all the paperwork will be ready for me when I pick up the car the next day.
I arrive the next day and Mike gives me a quick lesson of the car and hands me an envelope containing my paperwork already filled out and signed. Remember tap, tap, tap? My signature was entered by Robert at multiple points, I was under the impression that my tablet signature was for the finance application, not the actual agreement. The agreement now has additional charges that were not agreed upon. Key replacement $1,205, Maintenance $1,525, Theft Protection $1,699 for a total $4,429. (You get 2 keys - what's to replace? 3 years maintenance is included with the purchase. What is theft protection?) I went into his office but he was on his way somewhere and couldn't give me a minute. I've tried calling him to no avail. I'm ending up financing $62,262.16, total price $68,262.16, where I should have been financing $56,643.58, total price $62,643.58.
So, for anyone reading this - do not sign anything on an electronic device without either going over everything on the device or getting a paper copy to review before signing.