If i could i would give a big ZERO. I have never had a great experience here. I am so disgusted with the lack of professionalism that i have been receiving from the service department. Catherine the salesperson is the only helpful professional person. I originated at north shore genesis but switched to south shore because of the convenience. I have had an annoying knocking noise from the start of my lease, that they claimed was fixed after having my car for over a month. I am fed up with this place. The attitudes need to get in check. Can't wait for the car to be up...I will go back to BMW.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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