Incompetent dealerships like Steven's Creek Genesis where staff has the mindset and ability to sell used cars are unfortunately tasked to sell a self proclaimed luxury brand.
Worked with a sales rep to select the vehicle I liked at a price that worked for both of us. While signing the papers the out of door price went up just like it does in shady places like these. For no good reason, Dave was brought in to intervene who literally said things like 'I am doing you a favor by selling you the car' and 'I am losing so much money talking to you right now'.
Rofl!
Wasn't surprised because had overheard him shout the same things to a number of customers that day.
Walked out the next minute.
In retrospect, I am glad this transpired. While I had somehow convinced myself to shell out over 50 grand for a fancy hyundai, learnt quickly that cheap under fancy badge is still cheap. The way this place looks and treats new customers is enough to tell how it'd treat the ones coming for service. Before you salivate on 5Y/60K warranty remember that -
(i) There arent very many service centers around, likely on purpose. You are out of options right off the bat.
(ii) Service is at the mercy of arrogant people like this place employs. You might be asked to change the oil on your own in their shop :)
This is exactly why you don't see any Genesis on the road. There is no brand prestige and there is no customer service. Others may not be perfect but this place is as low as it gets.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.
Worked with a sales rep to select the vehicle I liked at a price that worked for both of us. While signing the papers the out of door price went up just like it does in shady places like these. For no good reason, Dave was brought in to intervene who literally said things like 'I am doing you a favor by selling you the car' and 'I am losing so much money talking to you right now'.
Rofl!
Wasn't surprised because had overheard him shout the same things to a number of customers that day.
Walked out the next minute.
In retrospect, I am glad this transpired. While I had somehow convinced myself to shell out over 50 grand for a fancy hyundai, learnt quickly that cheap under fancy badge is still cheap. The way this place looks and treats new customers is enough to tell how it'd treat the ones coming for service. Before you salivate on 5Y/60K warranty remember that -
(i) There arent very many service centers around, likely on purpose. You are out of options right off the bat.
(ii) Service is at the mercy of arrogant people like this place employs. You might be asked to change the oil on your own in their shop :)
This is exactly why you don't see any Genesis on the road. There is no brand prestige and there is no customer service. Others may not be perfect but this place is as low as it gets.
Don't take the bait. Steer clear.