I've taken my Genesis GV80 four times to this dealership for the same problems. I had no horn sound and driver side headlight with extreme water condensation. 1st visit their technician said the headlight condensation was "normal" and that the horn no sound was because of "high pitch horn not working". I told them if the "Low pitch horn" was working then I'd hear something but I'm not hearing anything. Marci's explanation was "not necessary" because the two horns are connected "in series", which I know is BS. On the second service visit they replaced the high pitch horn then they told me that the low pitch horn was not working and needs to be ordered to be replaced. When I drove the vehicle out of the 2nd service I was able to hear the "fixed high pitch horn" which proves that they are not connected "in series". The headlight circuit board fried and I had to complain to Genesis customer service to have this headlight replaced on third visit. When they replaced the headlight (by removing front bumper) they did not put the bumper back correctly and I am hearing noise coming from engine compartment when I turn vehicle sharp left. After each visit I'd get a JD Power survey and when I put the honest experience I had at this dealership I got a call from Savon (who is now fired along with Marci) telling me that I need to change my survey experience to 10/10 in order for the fourth visit to have a loaner vehicle provided. I did what they asked me but when I went for fourth visit today the service director Mike told me that there is no loaner vehicle and that Savon was fired! I told him that I changed my JD survey because I was promised this loaner but now I need to change my survey to the truth. Mike's response was if I do that then he will not service my vehicle again! I asked him to give me my vehicle back before they do anything on it and I left the dealership. If there was a no star rating here I would have chosen it. I very much recommend everyone staying away from this horrible dealership.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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