ZERO STARS — I WOULD NEVER BUY FROM GENESIS OF SOUTH BAY AGAIN
Buying my truck from Genesis of South Bay has turned into one of the worst vehicle-purchasing experiences I have ever had.
I purchased a 2019 Ford F-250 diesel from Genesis of South Bay on December 6, 2025 for approximately $40,000. I was led to believe I was buying a quality used vehicle that had gone through their 192-point inspection. What followed has been an absolute nightmare.
Only 17 days after I purchased the truck, on December 23, it suffered a major failure and became undriveable. The truck ended up being out of service for more than 30 days and required thousands of dollars in repairs.
This was not a vehicle I had owned for years and neglected. This happened weeks after Genesis of South Bay sold it to me.
I notified the dealership in writing and repeatedly attempted to get the situation resolved. At one point, their own General Manager discussed repurchasing the vehicle. Despite everything that happened, I was ultimately left with the truck and the problems.
Unfortunately, that wasn’t the end of it.
In less than a year of ownership, this truck has now required more than $10,000 worth of repairs, including another catastrophic problem involving the rear axle/differential.
What exactly did the supposed 192-point inspection accomplish?
Based on everything I experienced after the sale, I do not trust this dealership or the representations that were made to me about this vehicle. I bought what I believed was a properly inspected, dependable $40,000 truck. Instead, I have dealt with repeated mechanical failures, major repair expenses, warranty disputes, time without my vehicle, and an incredible amount of frustration.
What bothers me most is the dealership’s response. When you’re selling someone a $40,000 vehicle and it becomes undriveable 17 days later, I believe a reputable dealership should step up and make a serious effort to make things right. Genesis of South Bay did not do that for me.
At this point, I believe I was sold a lemon, and I feel the dealership has done essentially nothing meaningful to help me despite the enormous problems I’ve experienced since purchasing it.
If you’re considering buying a used vehicle from Genesis of South Bay, PLEASE protect yourself.
Have the vehicle inspected by a completely independent mechanic before purchasing it. Do not rely solely on a dealership’s inspection or assurances. Get every representation in writing. Read every single exclusion in any extended warranty or service contract they sell you. Keep copies of every advertisement, inspection report, repair order, text message and email.
I wish I had known then what I know now.
Approximately $40,000 purchase price.
Major failure 17 days after purchase.
More than 30 days out of service.
Over $10,000 in repairs in less than one year.
Another catastrophic rear-end failure.
And after all of that, I am still the one left dealing with the consequences.
I would never purchase another vehicle from Genesis of South Bay, and based on my experience, I cannot recommend this dealership to anyone.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Buying my truck from Genesis of South Bay has turned into one of the worst vehicle-purchasing experiences I have ever had.
I purchased a 2019 Ford F-250 diesel from Genesis of South Bay on December 6, 2025 for approximately $40,000. I was led to believe I was buying a quality used vehicle that had gone through their 192-point inspection. What followed has been an absolute nightmare.
Only 17 days after I purchased the truck, on December 23, it suffered a major failure and became undriveable. The truck ended up being out of service for more than 30 days and required thousands of dollars in repairs.
This was not a vehicle I had owned for years and neglected. This happened weeks after Genesis of South Bay sold it to me.
I notified the dealership in writing and repeatedly attempted to get the situation resolved. At one point, their own General Manager discussed repurchasing the vehicle. Despite everything that happened, I was ultimately left with the truck and the problems.
Unfortunately, that wasn’t the end of it.
In less than a year of ownership, this truck has now required more than $10,000 worth of repairs, including another catastrophic problem involving the rear axle/differential.
What exactly did the supposed 192-point inspection accomplish?
Based on everything I experienced after the sale, I do not trust this dealership or the representations that were made to me about this vehicle. I bought what I believed was a properly inspected, dependable $40,000 truck. Instead, I have dealt with repeated mechanical failures, major repair expenses, warranty disputes, time without my vehicle, and an incredible amount of frustration.
What bothers me most is the dealership’s response. When you’re selling someone a $40,000 vehicle and it becomes undriveable 17 days later, I believe a reputable dealership should step up and make a serious effort to make things right. Genesis of South Bay did not do that for me.
At this point, I believe I was sold a lemon, and I feel the dealership has done essentially nothing meaningful to help me despite the enormous problems I’ve experienced since purchasing it.
If you’re considering buying a used vehicle from Genesis of South Bay, PLEASE protect yourself.
Have the vehicle inspected by a completely independent mechanic before purchasing it. Do not rely solely on a dealership’s inspection or assurances. Get every representation in writing. Read every single exclusion in any extended warranty or service contract they sell you. Keep copies of every advertisement, inspection report, repair order, text message and email.
I wish I had known then what I know now.
Approximately $40,000 purchase price.
Major failure 17 days after purchase.
More than 30 days out of service.
Over $10,000 in repairs in less than one year.
Another catastrophic rear-end failure.
And after all of that, I am still the one left dealing with the consequences.
I would never purchase another vehicle from Genesis of South Bay, and based on my experience, I cannot recommend this dealership to anyone.
ZERO STARS.