Horrible experience with lease. Nobody knew the process of returning a lease. The genesis service department never had anyone there to schedule appointments. Had a recall and they kept my vehicle for 2 days because they couldn't get to it in time. I made an appointment to return at the end of my lease and they said the person who handles the lease returns wasn't there. I made them figure it out since I live out of town, took time off work, had an appointment and the vehicle had to be returned the next day. That was in September. Now December I just received a toll booth bill for october for THAT vehicle! I had already told the dmv that it was returned. Apparently Genesis has not removed my name from the vehicle!!!! Low budget dealership for high priced vehicle
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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