I have my Genesis to Fitzgerald Genesis of Rockville many times in the past with no issues or complaints. They usually provide such great service. However, on Tuesday 11/4 I was scheduled for service since my oil light keeps coming on. I was told they wouldn't be able to tell me the issue for a week. No loaner car is available and I was told to pay for my own rental if I needed a car. Today I went and picked up my car & will get it serviced elsewhere. I'm so unhappy withis this level of cu'stomer service! Previously owned a Lexus so I know what excellent customer service is like. This is not it.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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