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Genesis Of Owings Mills

Puntuación Promedio
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
3.0
(3 Reseñas)
-20
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Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
Reseña Original
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
0
Total de ReScores
-
Promedio de ReScores
-20
Puntuación Neta de Promotores ®

Detalles del Negocio

Categorías
Concesionario Genesis
Contacto
(410) 356-7000
Horarios de Negocio No Proveídos

Horario del Negocio

* No Se Proporcionó Zona Horaria
11275 Reisterstown Road Owings Mills, MD 21117
Reseñas de Departamento de ventas'
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
3.0
(3 Reseñas)

ML
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Mark L.
Lutherville Timonium, MD
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
07/26/2024
1
Categoría: Sales
Service is disappointing
We brought our GV80 in for regular maintenance and a limited slip warning message. We were told the car was good to go so we brought the car home and, 30 minutes later, the same warning light goes off. They didn't even check it.

We called them back. They said sorry they didnt check it and to bring it in again. We did and they said they needed to order a part and to come back in 3 weeks.

We come back the 3rd time when the part arrives and schedule an 8am appt and drop it off the night before.

We get a call at 10am or so from a service advisor, Henry, asking why the car is even there. Mind you, we had an 8am appt set up by the dealer to install this specific part they just got in
He first attempted to charge us almost $200 for an under warranty issue and didn't even know we were there for a specific part to be installed. He even asked my wife who took the call, why is the car in today, oil change? They just did an oil change a month earlier lol He then said he needed to speak to a mechanic about the limited slip issue. We get a call back at 2:30pm stating that it can't be done today on Friday and we can pick it up Monday. Due to the service dept disorganization, we have to wait the entire weekend. We had an 8am appt to have it installed but 6.5 hours of fumbling later, they realize what they need to do and the day is almost over.

Find any other service department. If you can't, be very diligent with them as they require determination.

CE
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Carl E.
Oxon Hill, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/24/2022
cliente verificadoCliente Verificado
10
Categoría: Sales
Evans
Owings Mills Genesis made it real easy to buy my GV80

DP
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Dean P.
Ellicott City, MD
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
09/23/2021
0
Categoría: Sales
Stay away! Your time is not valueless to them.
I got a painful experience with this dealer. I traded in my Mercedes for the GV80 at this dealer. My two GV80 transactions went through smoothly. The dealer agreed to install the stepping boards and mud guards within two weeks. After two weeks, the technical manager blamed on its service backlog and moved the installing appointment to another week. On the second appointment day, I took a day off to drive my car to the dealer for the installation. I left the car there from 8:00AM. At 4:00PM, I was told my car was ready for pickup. What I found was that they only installed the mud guards and left the step boards in my trunk. They said I needed another appointment to have the boards installed. I could not believe a Genesis dealer not able to install its stepping boards. They told me to setup another appointment which I will have to wait another 3 weeks. Apparently, the sale team could not keep their agreement. The service team was not professional which prolonged the installation. They both wasted too much customers' time.
When I brought the claim to the sale consultant, the only thing he can do is to say sorry. When I emailed the complaint to the general manager, I did not even respond. They do not keep the promise, their agreement.

In my opinion, Genesis claims to be a luxury brand but its service is far behind when compared to other luxury brands. Its service is not even close to non-luxury brands such as: Toyota, Honda... in terms of management and organization. Particularly, Owings Mills dealer is the worst I have dealt with. Its team is non-professional, non- cooperated and overworked. It made me feel regretful to buy its cars and have them served here.

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Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.