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SureCritic / Concesionario Genesis / Genesis Of Northampton
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Genesis Of Northampton

Puntuación Promedio
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(18 Reseñas)
0
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Detalles de la Puntuación

5 stars
67%
4 stars
3%
3 stars
9%
2 stars
16%
1 star
3%

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas™

ReScore
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
Reseña Original
Calificación general 2.5/5Calificación general 2.5/5Calificación general 2.5/5Calificación general 2.5/5Calificación general 2.5/5
4
Total de ReScores™
5.0
Promedio de ReScores™
0
Puntuación Neta de Promotores ®

Detalles del Negocio

Categorías
Concesionario Genesis
Contacto
(413) 774-3122
Horarios de Negocio No Proveídos

Horario del Negocio

* No Se Proporcionó Zona Horaria
347 King Street Northampton, MA 01060
Obtener Direcciones
Reseñas de Departamento de ventas'
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(18 Reseñas)
Escribir una Reseña
Reseñas Recientes
MB
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Mary B.
Amherst, MA
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
07/26/2023
2
Categoría: Sales
Great car but no customer service
I totally love my Genesis and hope to buy another one. But I have serious concerns since Jaylene from the service department hung up on me. She insisted that my Genesis did not qualify for valet service although I have never paid for it in the past. More importantly, what kind of customer service will a Genesis owner receive when a service rep hangs up on them? I am still waiting for a return call from a manager to explain Jaylene's behavior to me. Does this dealership only care about selling cars and not about the treatment customers receive once they have bought those cars?
MB
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Mary B.
Amherst, MA
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
07/26/2023
2
Categoría: Sales
Service department decision
I totally love my Genesis and hope to buy another one. But I have serious concerns since Jaylene from the service department hung up on me. She insisted that my Genesis did not qualify for valet service although I have never paid for it in the past. More importantly, what kind of customer service will a Genesis owner receive when a service rep hangs up on them? I am still waiting for a return call from a manager to explain Jaylene's behavior to me. Does the dealership only care about selling cars and not about the treatment customers receive once they have bought those cars?
BM
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Bruce M.
Albany, NY
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/24/2022
0
Categoría: Sales
Terrible customer service
Brought a Genesis GV80 a year ago, and customer service is worse than terrible. Not truthful in sales promises, unresponsive, deceitful, and generally frustrating. Verbal promises from the sales team have never been kept, letters to management never answered, and multiple emails and phone calls unheeded.
JASMINE I C. de Genesis Of Northampton respondió el 01/26/2022 10:57 AM

Thank you for submitting us your feedback! we apologize for the not so great experience we welcome you to reach out at any time. 

GB
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Garry B.
Longmeadow, MA
2021 Genesis Gv80
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/30/2021
cliente verificadoCliente Verificado
7
Categoría: Sales
Genesis of Northampton
They were great during the process. After the process it was hard chasing them down
JASMINE I C. de Genesis Of Northampton respondió el 11/30/2021 03:21 PM

Thank you so much for the feedback, please feel free to reach out to me if you ever need a refresher on your features and functions. Congratulations again. 

Kind Regards, 

Jasmine carmenatty
Customer Service 
413-341-1931
jcarmenatty@countryhyundai.com

FO
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Francisco O.
Springfield, MA
2022 Genesis Gv70
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/20/2021
cliente verificadoCliente Verificado
10
Categoría: Sales
Great job
Great easy smooth experience, GV 70 is amazing
JASMINE I C. de Genesis Of Northampton respondió el 10/23/2021 08:06 AM

Thank you so much Mr Otero, Congratulations on your new Genesis, We look forward to welcoming you back on your first Service visit, Welcome to the Genesis of Northampton Family. 

Kind Regards, 

Jasmine Carmenatty
Customer Service 
413-341-1931
jcarmenatty@countryhyundai.com

JH
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James H.
Ivoryton, CT
2021 Genesis Gv80
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
10/08/2021
cliente verificadoCliente Verificado
3
Categoría: Sales
Could have been better...
Called ahead before making the 1+40 drive to the dealership. Was told by a sales manager that the specific GV80 that I was calling about was indeed in inventory and available for purchase. Made the drive up that day, test drove the vehicle, negotiated a price, only to then be told the vehicle was NOT available for purchase. In its place we were offered a similarly equipped GV80, but this one had 8000 miles on it. We declined the offer to buy a used vehicle at new vehicle pricing.
Eventually bought a different GV80, same trim but a different color than what was desired. Paperwork provided by and filled out by the dealership was rejected by the DMV for having conflicting information on it. Required getting new paperwork and revisiting the DMV for a second appointment.
Vehicle was delivered to us with a vaping device in the driver's side door handle pocket. Seriously?
Was told by Genesis Concierge as well as the genesis.com website info that the vehicle comes with an NFC Key Card. It was delivered without one. We've had a few phone conversations with the dealership since and the dealership is not willing to provide us with an NFC Key Card for this vehicle.
Salesman "Ryan" was terrific. No complaints with him.
JASMINE I C. de Genesis Of Northampton respondió el 10/11/2021 07:25 AM

Thank you for your feedback please reach out to our customer service Manager Jasmine with yor concerns 

MM
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Marcia M.
Deerfield, MA
2019 Genesis G70
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/28/2021
cliente verificadoCliente Verificado
Categoría: Sales
Love the car
Great car would recommend it to anyone
Recomendado
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
04/26/2021
Categoría: Sales
Do research on genesis re: subscriptions needed
I didn’t know enough knowledge about Genesis and having to subscribe for things which I had with my other car that I did not have to subscribe to
No Recomendado
JASMINE I C. de Genesis Of Northampton respondió el 04/26/2021 07:35 AM

Thank you for your feedback! we are sadden to hear that your experience here at Country Hyundai was anything less than perfect and i would like for you to give us the opportunity to change that for you. I would ;love to go over your vehicles features with you in a more detail manner if this is something you are interested in feel free to reach out to me with a date and time that works for you. i would also like to speak with you in regards your experience here with us i will be reaching out to you at some point today to get a little bit of insight on what transpired during your visit. Speak to you soon. 

Kind Regards, 

Jasmine Carmenatty
Customer Service 
413-341-1931
jcarmenatty@countryhyundai.com

LA
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Lawrence A.
Riviera Beach, FL
2021 Genesis Gv80
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/12/2021
cliente verificadoCliente Verificado
Categoría: Sales
Great buying experience
Just got the new GV80 for my wife. This dealer got the best price for me and answered all my questions. They always followed up and stayed on top of the sale..
Recomendado
JASMINE I C. de Genesis Of Northampton respondió el 04/26/2021 07:37 AM

Thank you so much for your feedback and kind words about our dealership, Congratulations on your new GV80 if tehre is anything that i can do for you or any linguering questions you may have in regards to teh features of your new GV80 please feel free to reach out to me at any time. 

Kind Regards, 

Jasmine Carmenatty
Customer Service 
413-341-1931
jcarmenatty@countryhyundai.com

AP
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Arleen P.
Mims, FL
2020 Genesis G70
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/12/2020
cliente verificadoCliente Verificado
Categoría: Sales
I don't know what this means
The way they treated me as a customer, no, wait, no, everything they did was fantastic!!!
Recomendado
MELANIE Z., Customer Service Representative de Genesis Of Northampton respondió el 09/10/2020 07:05 AM

Thank you for your feedback Arlene, we hope you enjoy your vehicle!

Melanie Zoelck
Customer Service
413-517-3833
mzoelck@tommycarmgt.com
DG
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Donald G.
Chicopee, MA
2019 Genesis G70
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/10/2020
cliente verificadoCliente Verificado
Categoría: Sales
Great Place
Country Dealership group is Fantastic no matter which one of their places you visit. You get treated fairly and with respect.
Recomendado
SM
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Steven M.
Easton, PA
2019 Genesis G80
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/25/2019
cliente verificadoCliente Verificado
Categoría: Sales
Purchase of G-80
The staff at Northampton gave excellent service and when it comes purchasing a vehicle I will definitely recommend Genesis of Northampton.

Thumbs up to Bill and Amber.

Thanks for everything.

Steve Murphy
Recomendado
Amber B., Customer Service Representative de Genesis Of Northampton respondió el 11/26/2019 08:18 AM

Good morning Steve, 

Thank you very much for taking a moment out of your busy schedule to share this fantastic feedback! We're very happy to hear that your G80 purchase was an exceptional one from start to finish, just as it should be. Congratulations again, and safe & happy travels! We look forward to welcoming you back when future services are needed.

Amber Brainerd
Genesis of Northampton
Customer Service Representative
abrainerd@countryhyundai.com
(413) 341-1931

JL
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Jason L.
Longmeadow, MA
2019 Genesis G80
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/21/2019
cliente verificadoCliente Verificado
Categoría: Sales
Amazing staff!
Everything about the purchase of my new Genesis was fantastic from start to finish, from the sale, to the financing portion, to the delivery. Rodd, Chris, and Amber were great. Thank you!
Recomendado
Amber B., Customer Service Representative de Genesis Of Northampton respondió el 11/21/2019 01:38 PM

Good afternoon Jason, 

Thank you for the kind five-star feedback! We're pleased to hear that our entire team worked together to ensure a truly exceptional car buying experience, just as it should be. Thank you for choosing Genesis of Northampton, and we look forward to welcoming you back for servicing!

Amber Brainerd
Genesis of Northampton
Customer Service Representative
abrainerd@countryhyundai.com
(413) 341-1931

RM
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Robert M.
Slingerlands, NY
2020 Genesis G80
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/06/2019
cliente verificadoCliente Verificado
Categoría: Sales
Good service, knowledgeable employees.
Great staff to deal with, impeccable service.
No Recomendado
Amber B., Customer Service Representative de Genesis Of Northampton respondió el 11/21/2019 01:28 PM

Good afternoon Robert, 

Thank you very much for taking a moment out of your busy schedule to share this kind feedback! Nothing makes us happier knowing that you had a great experience working with our team, and that you love your new vehicle. Wishing you safe and happy travels in your new G80!

Amber Brainerd
Genesis of Northampton
Customer Service Representative
abrainerd@countryhyundai.com
(413) 341-1931

JZ
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James Z.
Easthampton, MA
2019 Genesis G70
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/09/2019
cliente verificadoCliente Verificado
Categoría: Sales
A Pleasure
Return customer. Fantastic buying experience.
Recomendado
Amber B., Customer Service Representative de Genesis Of Northampton respondió el 11/21/2019 01:20 PM

Good afternoon James, 

Thank you so much for the fantastic feedback regarding your car buying experience with us! Customer satisfaction is our number one priority, and we're happy to know that we provided you with nothing less. Have fun & safe travels in your new G70!

Amber Brainerd
Genesis of Northampton
Customer Service Representative
abrainerd@countryhyundai.com
(413) 341-1931

WM
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William M.
Chicopee, MA
2019 Genesis G80
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/28/2019
cliente verificadoCliente Verificado
Categoría: Sales
Genesis G80
You truly have a wonderful team of people here. Everyone was polite, professional and knowledgeable. Couldn't ask for more.
Recomendado
Mostrando Reseña 1 - 15 de 18 en total
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