I was contacted nearly a half a dozen times through text messages, emails, and a phone call to come in when I was struggling with mental health issues as 100% disabled veteran. I never reached out to this dealership. However, after having a car repossessed and saying I'm not interested the first few times and never making contact about a GS 80, I agreed to come in to see what they could do. The whole time I was having problems focusing and I told the manager Brian Comes I was struggling, and I wouldn't even be there if I didn't need a car. Then they proceeded to give me three options, Two, we're not very good and the other one had damage that apparently had happened recently on the dealership according to the sales lady Bree. She said it wasn't there before, nor was it indicated in the description or the Carfax. The car was advertised for $17,667. They brought me confusing sheets, which look like it had brand new MSRP prices, never explained to me why I wasn't getting the car for the asking price. I didn't understand fully what was going on because I was in great distress. Ultimately, they charged me retail value (sticker) for a new Nissan Sentra. When the car was four years old, 30,000 miles, and had front end damage that came out of nowhere that they expected me to pay for when I could've just taken the car as is at the advertised price even though it was false advertising. They inflated the price of the car, and then rushed me through finance where the finance man said he doesn't really care cause he's out of here in a week and explained nothing to me. I got lucky and saw $3000 jump out to me even though I was struggling to focus, and I asked what it was for, and he said the warranty... I said I never spoke with anyone about a warranty or wanting a warranty. To which he replied, they told me you wanted it, trying to slip in three grand into the financing. I was taking advantage of, and I didn't realize it until days later. I tried more than once to give the dealership an opportunity to make right by an illicit wrong. They chose to deflect, deceive, and intimidate. The entire sales management team has no integrity, but in this particular place, they broke the law. And pile on costs and over pricing a vehicle to 100% disabled veteran who was already in financial crisis demanding I put $2000 down, when I didn't have it. Claiming that the discounts on the website are depending upon whether or not you qualify for them when it says nothing of that. Even had one of the sales managers tell me you just gotta click on it and it will tell you, but there's no clicking on the dealer discount and seeing any details. I was lied to repeatedly, and blown off. I do not appreciate the mistreatment, the calling out of my mental health, and one of their sales manager trying to get in my face for calling him out I’m not keeping his word after the general manager question my integrity. It's unprofessional and unacceptable. I went out and served my country for 10 years, risking my life many times. Of at least during the respect of somebody keeping their word, not lying, and not taking advantage of myself.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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