I had a very good experience dealing Genesis of New London and specifically David Kirby, sales consultant. There was a markup on the car due to the shortage issues but this was discussed on the phone with the sales manager prior to coming in for my initial appointment so there were no surprises which I appreciated.
Everything about the experience was great, but the $4000 increase over sticker price was unexpected
IT was explained to me as a supply and demand issue
Bought 100 miles from my home using the internet to locate the car I wanted. Negotiations were straight forward and purchasing, including financing the car was very simple. Overall experience was excellent. Not a 10 since I still had to pay a bit over list - but less than the local dealers.
We couldn’t have been treated better. Jay Drouin, our sales associate was truly great. He was a pleasure to work with and we look forward to a long lasting relationship with him and Genesis New London.
Bought my GV80 from 900 miles away using the Internet. The whole process was seamless. Internet sales rep Enrico was fantastic. Any questions or concerned we’re answered within minutes of e-mailing/testing.
the sales man was very polite and courteous and he seem to know his job well. his name was jay Drouin Politeness and courtesy is very important to me. Thank you
From the time I walked in I was greeted and a salesman was very attentive and welcoming.
He made the entire purchase of a new car a positive experience. He represented the dealership extremely well.
The genesis GV80 is an outstanding vehicle and the sales staff, particularly James Kirby, were knowledgeable and extremely helpful. He made sure I selected the vehicle and financing options that made sense for me, and consistently follow up with me after the purchase to make sure everything met my expectations.
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