Made appointment 3 weeks out. At that time a valet service was offered free of charge.Day of pickup, I called to verify appointment and was told they would not honor their commitment for valet service because I was not the original owner of the car, I’m the 2nd owner, but I guess that’s not good enough. Don’t understand why a business would want to lose a customer for life when they could have honored their commitment to me and I would have continued to use them in the future,.Guess my money is not worthy.. I called Genesis of Cary NC and guess what, they will valet the car and leave me a loaner car. Never will I use Genesis of New Bern NC. My go to is Genesis of Cary from now on.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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