In Nov 23 I purchased a 2024 GV80 from your dealership and Joe Dolan . The sales process and communication went very easy dealing with Joe but what follows is completely unacceptable ! Approximately one month after taking delivery of the car we found out the heated drivers seat was not working . We waited four weeks for an appointment and it needed a new part to get the heated/AC seat to work again . Things were good for less than a month , when the heated seat / seat belt was on together , my wife would drive the car and when it came to a stop at a red light the car would automatically be put in park and shut down or she was in the car wash with my 1 and 2 yr old grandkids ... the car shutdown and got stuck in there . As you can see this is a HUGE safety problem . I called and the car went back to service for approx 10-12 days . They put on a technician who was not qualified to look deep into the problem , so finally they assigned the car to a qualified tech who with Don decided it needed a new starter ..WHY WOULD IT NEED A NEW STARTER AND POSSIBLY A BATTERY ? After several tests and retests the car was released back to me and all the Safety problems were fixed . Well that was the farthest from the truth , not only was the car shutting down at red lights again , it now would not start for 5-10 tries . (it would tell me the car is running or when pressing down the brake pedal and would kick back at you and not start . So at this point the car is not safe to be driven and when i got stuck in RI and tried to call service at approx 510 on a friday ... I was told Don was gone for the weekend and nobody was there to help me until Monday . With 4 plus grandkids I needed to have a safe car (genesis supposed to be that car) to drive around . So I went to your Cadillac and Chevy dealership which both low balled me on the trade . Totally shocking ... same family of dealership As of last week I have traded in the car for a safer model to which we took thousands of dollars in loss .
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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