Lots of excuses as to why no one answered Service dept phones to make appt during the period Nov-Dec2021. Could not make appt for service (my check engine lite on)-auto purchased in Sep
I was told dealership was sold during that timeframe.
Service advisors were less than helpful with their comments at times. More professionalism needed for a difficult situation with my auto.
Had my car a month-said they never knew when part would come in. Then, all of a sudden the part came in and my car was serviced.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Cliente Verificado
I was told dealership was sold during that timeframe.
Service advisors were less than helpful with their comments at times. More professionalism needed for a difficult situation with my auto.
Had my car a month-said they never knew when part would come in. Then, all of a sudden the part came in and my car was serviced.