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Genesis Of Mahwah

Puntuación Promedio
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(52 Reseñas)
61
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
Reseña Original
Calificación general 3.3/5Calificación general 3.3/5Calificación general 3.3/5Calificación general 3.3/5Calificación general 3.3/5
11
Total de ReScores
4.9
Promedio de ReScores
61
Puntuación Neta de Promotores ®

Detalles del Negocio

Contacto
(201) 529-2400
Horarios de Negocio No Proveídos

Horario del Negocio

* No Se Proporcionó Zona Horaria
305 Route 17 North Mahwah, NJ 07430

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
Reseña Original
Calificación general 3.3/5Calificación general 3.3/5Calificación general 3.3/5Calificación general 3.3/5Calificación general 3.3/5
11
Total de ReScores
4.9
Promedio de ReScores
61
Puntuación Neta de Promotores ®

Detalles del Negocio

Contacto
(201) 529-2400
Horarios de Negocio No Proveídos

Horario del Negocio

* No Se Proporcionó Zona Horaria
305 Route 17 North Mahwah, NJ 07430

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
Reseña Original
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
0
Total de ReScores
-
Promedio de ReScores
61
Puntuación Neta de Promotores ®

Detalles del Negocio

Contacto
(201) 529-2400
Horarios de Negocio No Proveídos

Horario del Negocio

* No Se Proporcionó Zona Horaria
305 Route 17 North Mahwah, NJ 07430
Reseñas de Todos los Departamentos'
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(52 Reseñas)

ME
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M E.
Toms River, NJ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/03/2023
9
Categoría: Sales
2024 Hyundai Tucson
I purchased a Hyundai Tucson from Sales person Tanya Romao. She was helpful in finding me the model and color that I wanted from another location. I was pleased with my transaction and recommend her.

AM
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Andres M.
Rutherford, NJ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/24/2023
10
Categoría: Sales
Great experience
It was a very good experience, salesman Kamal Watts was very helpful, took his time, answered all my questions, even followed up after the purchase to make sure i was enjoying my car.

MV
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Maryann V.
New Milford, NJ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/02/2023
10
Categoría: Sales
Very good experience
I was very pleased with the way our salesman Kamal Watts treated my husband and myself..We purchased a 2023 Venue and we love it. He was very knowledgeable about the Venue. He went above and beyond to take care of us.

MP
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Melanie P.
Tallman, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/27/2023
10
Categoría: Sales
Great experience
We had a very positive experience at Genesis of Mahwah. Ahmed was extremely helpful, patient and listened to what we wanted in a car. I had to go back the next day to ask some questions about the many extras on the car. Ahmed and Juan were more than willing to answer questions and showed me exactly how to use the settings, etc. I had such a positive experience purchasing the car and was encouraged to call or come back with any questions I have in the future.

SD
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S D.
Tenafly, NJ
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
06/16/2023
0
Categoría: Service
Nice car, BUT service is consistently awful
Before you buy a car, just try and call Genesis of Mahwah Service Center. Most of the time nobody will answer the phone. If you're lucky, somebody may pickup the phone, then place you on hold and eventually either hang up by accident or ask for your number so somebody can call you back -- then they don't call back. This is true for scheduling and true for pickup once they have your car.

One time I even showed up for service and they didn't have me scheduled in their system, so I had to wait 4 weeks for a new slot. And loaner car... if you can get one expect a Hyundai and not a Genesis.

Service has been so bad, I will likely sell my vehicle in the next 6 months.

MM
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Michael M.
Chicago, IL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/17/2022
7
Outgoing and helpful
Tonja was very helpful and her customer service was impeccable. She made me feel comfortable throughout the deal, even with a bump in the road. She stayed consistent. Great job
EDWIGE S. de Genesis Of Mahwah respondió el 03/21/2022 10:19 AM

I am glad everything went well and happy with the service. Thanks again for giving Genesis of Mahwah the opportunity to serve you.  


RD
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Richard D.
Mahwah, NJ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/15/2022
cliente verificadoCliente Verificado
10
Categoría: Sales
Much better than my Infinity Experience
The whole transaction was fun and exciting because of the anticipation of getting our new car. Everyone from the first minute we walked in to the test drive, negotiation and delivery was handled very professionally……and the car was great too!
COURTENAY M. de Genesis Of Mahwah respondió el 02/15/2022 06:16 AM

Hi Richard,
thank you for taking the time to share your experience with us! We're so happy to hear everything went smoothly! If any questions come up going forward just give us a call! We're always happy to help!


GB
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Gail B.
Glen Mills, PA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/11/2022
cliente verificadoCliente Verificado
10
Categoría: Sales
Genesis - my dream car
Rachael was very professional. Very friendly. It was worth the three hour drive to pick up the Genesis. The Genesis is beautiful. The safety features, comfort and style, exterior and interior, are wonderful.
I highly recommend this SUV.
COURTENAY M. de Genesis Of Mahwah respondió el 02/11/2022 01:10 PM

Hi Gail,
thank you for taking the time to share your experience with us. We appreciate all the feedback you have provided. If any questions come up about your vehicle please just give us a call, we are happy to help you. 


RN
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Richard N.
Mahwah, NJ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/22/2021
cliente verificadoCliente Verificado
10
Categoría: Sales
Different Experience than other Dealers, Way Better
A dealer having a product specialist is fantastic and TJ was more knowledgeable than I have ever seen. The test drive left me wanting the car even more. The sales staff put together a deal that was complicated and never stopped believing in the finish. No pressure but willing to go beyond what was expected.
COURTENAY M. de Genesis Of Mahwah respondió el 01/11/2022 08:50 AM

Hi Richard,
We are happy to hear our team provided you with a fantastic experience! Thank you for the great review and we hope to be of service to you again in the future!


PR
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Patrick R.
Monroe, NY
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/24/2021
cliente verificadoCliente Verificado
Categoría: Sales

Reseña Original
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/22/2021
9
Categoría: Sales
Professional experience
The over all visit was ok the staff was professional especially the customer service person and my sales person he didn’t make me feel like there was any pressure any the decisions were mine to make.
EDWIGE S. de Genesis Of Mahwah respondió el 11/24/2021 09:13 AM

contacting customer.


JK
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John K.
Ridgewood, NJ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/09/2021
cliente verificadoCliente Verificado
10
Categoría: Sales
Excellent Sale Experience
Genesis of Mahwah, specifically Rachel Montoya, made the sales process simple and, believe it or not, enjoyable. She was extremely professional and knowledgeable. Pino Iannuzzi, who handled the financial details, had a no pressure, professional approach when presenting available options. Across the board, the experience was exceptional.

DW
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Daniel W.
Pine Brook, NJ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/19/2021
cliente verificadoCliente Verificado
10
Categoría: Sales
A pleasurable experience buying a Genesis
Friendly Staff.....Nice atmosphere and the offices and showroom were exceptionally clean....no pressure by the sales staff....Fair price and quick turnaround in getting a new car into your hands

ST
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Sharon T.
Wyckoff, NJ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/01/2021
cliente verificadoCliente Verificado
10
Categoría: Sales
Such a pleasant experience
I worked with TJ and Mark. They were both extremely helpful. If you want to know everything you ever wanted to know about your new vehicle, let TJ do your delivery. Finance was a breeze, no pressure shopping.

VL
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Vincent L.
Mahwah, NJ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/07/2021
cliente verificadoCliente Verificado
10
Categoría: Sales
This was the best experience I’ve ever had in buying a vehicle
was the best experience I’ve ever had in buying a vehicle. The staff was very courteous and pleasant. I was treated with respect. I was made to feel like the actually wanted to please me.

BP
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Byong P.
Vero Beach, FL
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
07/12/2021
cliente verificadoCliente Verificado
Categoría: Sales
Much to improve.
Pls visit other brand dealers and learn.
No Recomendado
Kris K. de Genesis Of Mahwah respondió el 07/13/2021 06:34 AM

Contacting customer.

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Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.