Terrible! Stay away from this dealership. I bought GV80 6 months ago. I signed up GAP and extended warranty back then, but the finance team didn't mention about deductible, and they said it would be 10 year coverage but actually it was 9 year coverage along with deductible. Before a month passed, I requested to cancel GAP and extended warranty, and kept requesting to send the refund to Genesis finance which is my auto loan company. But these guys are still holding the refund and never responded to me. I have been calling and leaving messages hundreds times but they have never responded. I am sick of these guys who are terrible. Maybe I better talk with attorney to make it right. Terrible dealership ever!!!
DS
Dave S.
Prosper, TX
06/24/2022
0
Categoría: Sales
Terrible dealership
Terrible dealership. I already left my comment at google. I bought GV80 6 months ago signing up GAP and extended warranty. but the finance team didn't mention about deductible, and they said it would be 10 year coverage but actually it was 9 year coverage along with deductible. Before a month passed, I requested to cancel GAP and extended warranty, and kept requesting to send the refund to Genesis finance which is my auto loan company. But these guys are still holding the refund and never responding me. I have been calling and leaving messages so many times but they have never responded. I am sick of these guys who are terrible. Maybe I better talk with attorney to make it right. Terrible and horrible dealership ever!!!
DS
Dave S.
Prosper, TX
06/24/2022
0
Categoría: Sales
Terrible dealership
Terrible dealership. I bought GV80 6 months ago signing up GAP and extended warranty. but the finance team didn't mention about deductible, and they said it would be 10 year coverage but actually it was 9 year coverage along with deductible. Before a month passed, I requested to cancel GAP and extended warranty, and kept requesting to send the refund to Genesis finance which is my auto loan company. But these guys are still holding the refund and never responding me. I have been calling and leaving messages so many times but they have never responded. I am sick of these guys who are terrible. Maybe I better talk with attorney to make it right. Terrible and horrible dealership ever!!!
DS
Dave S.
Prosper, TX
06/24/2022
0
Categoría: Sales
Terrible dealership
Terrible dealership. I bought GV80 6 months ago signing up GAP and extended warranty. but the finance team didn't mention about deductible, and they said it would be 10 year coverage but actually it was 9 year coverage along with deductible. Before a month passed, I requested to cancel GAP and extended warranty, and kept requesting to send the refund to Genesis finance which is my auto loan company. But these guys are still holding the refund and never responding me. I have been calling and leaving messages so many times but they have never responded. I am sick of these guys who are terrible. Maybe I better talk with attorney to make it right. Terrible and horrible dealership ever!!!
I couldn’t have asked for a better experience in buying a vehicle. Jason Clayton explained the car to me from top to bottom and the dealer ship worked so good to get us the payment we wanted.
I had an awesome purchase experience. Staff was very helpful and informative. Financing was straightforward and more than fair. I love my Genesis g70! So much fun to drive and so much luxurious features!
So far my experience with Genesis of Longview has be a pleasure, and I feel the future will be more of the same. I checked my account that I had with Ford Credit and found out that the note has been paid off. I should hear from the folks at Genesis Financial soon, thus completing that aspect of the deal.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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