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Genesis Of Littleton

Puntuación Promedio
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(35 Reseñas)
81
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Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
Reseña Original
Calificación general 3.5/5Calificación general 3.5/5Calificación general 3.5/5Calificación general 3.5/5Calificación general 3.5/5
4
Total de ReScores
5.0
Promedio de ReScores
81
Puntuación Neta de Promotores ®

Detalles del Negocio

Categorías
Concesionario Genesis
Contacto
(303) 795-1100
Horarios de Negocio No Proveídos

Horario del Negocio

* Mountain Time (Us & Canada)
6500 S. Broadway Littleton, CO 80121

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
Reseña Original
Calificación general 3.5/5Calificación general 3.5/5Calificación general 3.5/5Calificación general 3.5/5Calificación general 3.5/5
4
Total de ReScores
5.0
Promedio de ReScores
81
Puntuación Neta de Promotores ®

Detalles del Negocio

Categorías
Concesionario Genesis
Contacto
(303) 795-1100
Horarios de Negocio No Proveídos

Horario del Negocio

* Mountain Time (Us & Canada)
6500 S. Broadway Littleton, CO 80121

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
Reseña Original
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
0
Total de ReScores
-
Promedio de ReScores
81
Puntuación Neta de Promotores ®

Detalles del Negocio

Categorías
Concesionario Genesis
Contacto
(303) 795-1100
Horarios de Negocio No Proveídos

Horario del Negocio

* Mountain Time (Us & Canada)
6500 S. Broadway Littleton, CO 80121
Reseñas de Todos los Departamentos'
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(35 Reseñas)

AP
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Albert P.
Aurora, CO
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/03/2025
0
Categoría: Service
Poor Service from service advisor
I have a 2017 G80 with a couple of recalls, so I scheduled maintenance and asked if they would update my maps/ navigation. I also have an oil warning light on.

When I arrived, the service advisor (Logan) stated he did not have a data drive with updated maps because Genesis stopped sending out updates after five years, and the vehicle's computer was obsolete. The advisor said that he could update the maps for $225/HR plus the price of a thumb drive, or I could go home and attempt to do it myself.

Again, the cost to diagnose the oil light is $225/HR. I inquired why the price was so high and mentioned Christian Brothers' only being $178/HR, plus they will roll that cost into the repair. The advisor stated that the local average is $180/HR, but Genesis of Littleton is firm on the $225/HR.

Every other word the advisor said was about charging me, including the Lyft ride home. Again, Christian Brothers do not charge for their courtesy rides.

The service advisor also refused to send me a detailed estimate of recommended services.

Based on their nickel-and-dime practices and lack or professionalism, I can not recommend Genesis of Littleton.

AP
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Alfred P.
Commerce City, CO
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/23/2024
10
Categoría: Sales
Proud new customer of the McDonald Family of Dealerships
The sales, service team and all of the staff at Genesis of Littleton deliver exceptional customer service. Although there were instances of lapsed communication, the quality of work and commitment to do the right thing made this an impressionable experience. They went far above and beyond to make the sale and service nothing less than remarkable, exceeding every expectation. I would highly recommend anyone considering business with this dealership to consult with Kyle in sales, and Manny Cerda, Rob Groves, and Tim Velasquez in service.

BM
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Brian M.
Littleton, CO
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
08/14/2023
0
Categoría: Service
I never could even receive services
I called the service department and was put into an automated system. I made an appointment but never received a confirmation. I tried calling but could never talk to a real person. Horrible service.

MM
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Michael M.
Littleton, CO
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
12/30/2022
0
Categoría: Sales
Rudest sales I have ever seen
My experience with Genesis of Littleton was unbelievable. My wife and I visited early in December to look at a used GV80. We were met by Hailey who told us it was out on a test drive. She was talking to other colleagues and seemed bothered we wanted more info. So we just left. A few days later, I get a text from Hailey stating there was a GV80 with the options and colors my wife liked, and would we like to reserve it. I said yes and asked what needed to be done to reserve. Hailey told me they needed a photo id,credit card and a completed financing application. I told Hailey we were going to pay cash, and not finance. The response was they required all buyers to finance for at least six months. I told her I would not do that, and she responded it was required. Told her no, and thought that was the end of it. A few days later she texts and asks if I am sure I do not want to reserve the vehicle. Again told her not if I had to finance. I get yet another test asking if I was really sure I did not want to reserve the vehicle. Gave her the same response. A few days pass, and I get a text telling me they have a GV70 with the 2.5 engine and black interior. Tell her we were looking for a GV80, the 3.5 engine and anything but black. Also told her I was not buying from them if I had to finance. On the morning of 12/20, I get a text that they have several GV80s coming in. Hailey states if I buy the Colorado package (whatever that is), and a service contract, the would ALLOW me to pay cash (caps are my emphasis). I tell her I am not buying a service contract on a vehicle with a five year warranty. Her response was that is what they require, and perhaps they are not the dealership for me. Now, I have not contacted them since my first interaction where I told them I would not finance. The condescending texts continued - they were going to allow me to pay cash, but not now. Reminded her that she continues to send me unsolicited texts. Final jab was they can turn away any business they like. You can see the text exchange on my Google review. I sent a letter to the manager who responding he was sorry IF she was not polite or professional. I reminded him that we were treated with utmost courtesy at any other dealership we visited. If you still want to buy here, I suggest you look at the Google reviews for their service center. They have a 1.3/5.0 rating.

DS
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Dharmarajan S.
Littleton, CO
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/25/2022
cliente verificadoCliente Verificado
Categoría: Sales

Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
01/31/2022
7
Categoría: Sales
Excellent buying experience....
Gary booked my vehicle and was on top of it, giving me timely feedback as to its whereabouts till it arrived and he got the sales process completed on my first visit. He brought the vehicle home himself the next day. He wouldn't go with me on my test drive (covid?) and skipped the usual walk-around/ tutorials. I had to go through all the videos myself.
KENNETH M. de Genesis Of Littleton respondió el 01/31/2022 02:45 PM

We will reach out to the customer and address their issues.

KENNETH M. de Genesis Of Littleton respondió el 02/04/2022 01:03 PM

WE WILL REACH OUT TO THE CUSTOMER. WE WILL OBVIOUSLY OFFER THE ABILITY FOR THE CUSTOMER TO GO OVER ALL THEIR FEATURES WITH A QUALIFIED CONSULTANT. 

KENNETH M. de Genesis Of Littleton respondió el 02/04/2022 01:50 PM

We spoke with the customer, and we came up with a solution to their issue. Customer is going to come in to our dealership next week and we are going to go over all of their options and make sure all of their questions are answered. 


RM
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Robie M.
Granby, CO
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/24/2022
cliente verificadoCliente Verificado
8
Categoría: Sales
Genesis sold itself.
I have never purchases a luxury midsize vehicle before. The reviews of the Genesis were outstanding and the car dies not disappoint.

EM
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Edward M.
Littleton, CO
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/21/2021
cliente verificadoCliente Verificado
10
Categoría: Sales
GV70: Easy and Straightforward
I comparison shopped (brands and dealerships) for about 4 months and the Littleton crew was patient with me the entire time. Each time I asked a question or requested a 2nd or 3rd test drive they cheerfully accommodated me. When I made the purchase decision, Suzanne was very helpful and professional. She found an inbound car and within 5 days I was driving away with it. Paid sticker price, plus a few add-ons (such as window replacement warranty, tinting, etc.). Other luxury brands will throw in some kickers such as winter mats, but not here. It's also a seller's market right now, so that needs to be accounted for. Overall a good experience. But, they need to either significantly upgrade the Hyundai storefront, or build-out Genesis specific stores. The spartan Hyundai scenery hurts the Genesis brand image.

JL
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Jeffrey L.
Englewood, CO
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/15/2021
cliente verificadoCliente Verificado
10
Categoría: Sales
Easy and low stress
Everyone was helpful and the process was low stress

EC
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Ea C.
Littleton, CO
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/12/2021
10
Categoría: Sales
Great experience
Spent ~5 months evaluating different cars and brands. The Littleton Genesis team was helpful all along the journey. I visited them 3 or 4 times and each time they treated me like it was my first time (that is, no impatience at all). When it came to purchasing my GV70, Suzanne was very helpful and accommodating.
Before I made the purchase, I visited the other Genesis dealer across town. They wanted to charge a premium over sticker and after I balked, they tried to haggle the price and the financing. A very "used car" experience. Not a luxury brand experience.
Back to Littleton. They charged me list, and in today's car shortage, that's a good deal. The sales process was straightforward and without pressure and gimmicks. They tried to get me to use their financing, but didn't press when I refused.
The only knock is that the dealership itself is for Huyndai, not Genesis. It's spartan inside and doesn't reflect well on the Genesis brand. I bet they'll be opening up Genesis-only dealerships soon, and if so, I'd like to see Suzanne go with them. Genesis needs strong brand ambassadors. Luxury car buyers are discerning and Genesis needs to cement its place in the upper echelon.

DN
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David N.
Littleton, CO
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/09/2021
cliente verificadoCliente Verificado
9
Categoría: Sales
GV80 Purchase
Great vehicle. Good purchasing experience. Not Brandon and Micah were very helpful

VH
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Vann H.
Littleton, CO
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/09/2021
cliente verificadoCliente Verificado
10
Categoría: Sales
Excellent process
Buying the car here was a good process

MG
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Michael G.
Denver, CO
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/24/2021
cliente verificadoCliente Verificado
10
Categoría: Sales
Extremely pleased
Micah was great; easy to work with, communication was timely and process was smooth

RT
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Robert T.
Keystone, CO
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/20/2021
cliente verificadoCliente Verificado
10
Categoría: Sales
Already referred my daughter to Suzanne
Excellent service from Suzanne

GR
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Gordon R.
Denver, CO
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/12/2021
cliente verificadoCliente Verificado
10
Categoría: Sales
Wonderful and exciting experience
My experience at Genesis of Littleton was exceptional. My sales associate Micah Levy made the Leasing process easy and stress-free. Mr. Levy was very knowledgeable and the paperwork was a breeze. My Genesis GV70 exceeds all my expectations. I highly recommend Genesis of Littleton.

RS
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Rodney S.
Parker, CO
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/28/2021
cliente verificadoCliente Verificado
10
Categoría: Sales
Great Experience
Thanks for everyone’s help

Mostrando Reseña 1 - 15 de 35 en total
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