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John B.

Rome, GA

2019 Genesis G80

12/08/2021

Cliente Verificado

Categoría: Service

Genesis G 80 antilock brake recall servicing.

In adequate communication between the Hyundai service side and the Genesis side. I the automated phone answering system needs to give the customers the option to choose either Hyundai or Genesis for better ease of scheduling.

WILLIAM W. de Genesis Of Kennesaw respondió el 12/09/2021 06:51 AM

Hi, it is Brian at Genesis of Kennesaw. I am the gentleman that was helping you out on Saturday when you came in. I wanted to thank you for your survey response. I did see that you were unable to give us 5 stars on that survey. I know we talked about the issue you had getting straight through to the Genesis department. We are working on getting the direct line set up, so it goes straight to that department. I would like to see if you would be will ing to rescore that survey for me? The score is a direct reflection of me and my customer service. Please let me know if there is anything else that I can help you with.

Thank You,
Brian Walker
Hyundai of Kennesaw

JOSEPH D T., Service Director de Genesis Of Kennesaw respondió el 12/10/2021 03:21 PM

Thank you for taking the time to provide feedback. Your time, and business are very important to us. We would be happy to speak to you regarding your recent visit.
Thanks,
-Management

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