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Genesis Of Kendall

Puntuación Promedio
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(19 Reseñas)
44
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
2
Total de ReScores
5.0
Promedio de ReScores
44
Puntuación Neta de Promotores ®

Detalles del Negocio

Contacto
(305) 238-0000
Horarios de Negocio No Proveídos

Horario del Negocio

* No Se Proporcionó Zona Horaria
15895 South Dixie Highway Miami, FL 33157
Reseñas de Departamento de ventas'
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(19 Reseñas)

BS
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Barry S.
Miami, FL
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
11/20/2023
0
Categoría: Sales
Poor service... BEWARE
Don't BUY A GENESIS HERE.... my A/C went out on my 2022 GV70 Sport Presage ($65K+ car)... the on-site service advisor said it might be a week or 2 before they look at it and repair it, so I'll be out of the car until whenever they get to it. They won't honor the Genesis loaner program and told me they are not a Genesis Dealer anymore and they are waiting for Genesis to pick up what they have in the lot. They still have the sticker on the window and a website selling Genesis cars. My sales experience here was good and so wanted the service to be good as well but apparently, they can sell a car, but you are on your own after that. They told me top go to another dealer, far from my home, and MAYBE they will have a loaner for me.

SW
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Stephen W.
Miami, FL
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
05/26/2023
1
Categoría: Sales
Great Car, Terrible Service Department
Appointment scheduled for 11:00am for required service and seat belt recall. Sat in the car for 35 minutes, found the service manager who said he'd "get someone right on it" but it took another 40 minutes before the advisor was available (total wait time 1 hour 13 minutes just to get started!!). Turns out recall part required isn't even available yet. Took an Uber home because their waiting area needs a complete remodel. A friend at Genesis said best to use Valet service in the future. BTW, the 2021 GV80 is a dream car. Wish the service matched the vehicle.

JO
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Juan O.
Miami, FL
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
03/28/2023
0
Categoría: Sales
Horrible service
Humberto is supposed to be my service "advisor"
They took in my genesis gv70 to diagnose. Took 2 days to diagnose. And they couldnt fix it. ( did not provide a loaner car in the meantime)
The car broke down again the same they i picked it up, called them and ask them to pick it up and they said no. I had to drive in limp mode at 30 miles an hour for 2 hours to get to the dealer.
The diagnose the car again and thel me the fix is gonna take 3 days.
They do not provide me a loaner yet again.
It has been 7 days and they dont reply to calls. Occasionally they reapond to a text message saying they dont know when it will be ready. In the meantime im stick without a car and no answers.

RP
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Robert P.
Fisher Island, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/05/2021
cliente verificadoCliente Verificado
10
Categoría: Sales
amazing genesis dealer, professional
Trustworthy people and very knowledgeable
BARBARA M. de Genesis Of Kendall respondió el 11/05/2021 01:03 PM

Hello Robert,

We at Kendall Hyundai and Genesis of Kendall would like to thank you very much for taking your time to complete Genesis Survey, and appreciate the kind words.

We look forward to assisting you with your new vehicles service
needs in the future.

Best wishes,

Barbara Moreno
Guest Experience Manager
Kendall Hyundai / Genesis of Kendall 
15895 S. Dixie Hwy
Miami, Fl 33157


WB
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William B.
Miami, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/28/2021
10
Categoría: Sales
Venta de geneci Barbara
Muy profecional y conocimiento
BARBARA M. de Genesis Of Kendall respondió el 10/28/2021 07:49 AM

Hello William,

We at Kendall Hyundai and Genesis of Kendall would like to thank you very much for taking your time to complete Genesis Survey, and appreciate the kind words.

We look forward to assisting you with your new vehicles service
needs in the future.

Best wishes,

Barbara Moreno
Guest Experience Manager
Kendall Hyundai / Genesis of Kendall 
15895 S. Dixie Hwy
Miami, Fl 33157


WB
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William B.
Miami, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/26/2021
cliente verificadoCliente Verificado
10
Categoría: Sales
Excellent the Genesee GV70 2022
Everything was OK and the car's excellent
BARBARA M. de Genesis Of Kendall respondió el 10/28/2021 07:36 AM

Hello William,

We at Kendall Hyundai and Genesis of Kendall would like to thank you very much for taking your time to complete Genesis Survey, and appreciate the kind words.

We look forward to assisting you with your new vehicles service
needs in the future.

Best wishes,

Barbara Moreno
Guest Experience Manager
Kendall Hyundai / Genesis of Kendall 
15895 S. Dixie Hwy
Miami, Fl 33157


EG
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Elena G.
Miami, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/06/2021
cliente verificadoCliente Verificado
3
Categoría: Sales
Salesman was great the facility is horrible
My sales guy was great and efficient but the facility was horrendous. They need to do what Toyota does and separate the 2 brands. I bought a luxury vehicle and the experience and overall feel of the establishment was far from that. They had a hard time finding me water to drink! Somehow about an hour later the poor salesman found water and I did get to drink some but I could tell that he had to move mountains to get me a bottle of water. I also saw a lot of what I would consider to be mismanagement. Not at all the experience I would expect when purchasing a luxury vehicle. The car itself is wonderful and feels very luxurious which is why I came to purchase it. It has all the bells and whistles. I will also like to mention that the navigation system does not work. NO matter what address I put in it says network error... Luckily it has apple car play so I just use the app WAZE but buyer beware if this is important to you.
BARBARA M. de Genesis Of Kendall respondió el 10/06/2021 07:11 AM

Hello Elena,

We at Kendall Hyundai and Genesis of Kendall would like to thank you very much for taking your time to complete Genesis Survey, and appreciate the kind words.

We look forward to assisting you with your new vehicles service
needs in the future.

Best wishes,

Barbara Moreno
Guest Experience Manager
Kendall Hyundai / Genesis of Kendall 
15895 S. Dixie Hwy
Miami, Fl 33157


YK
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Yuneisi K.
Miami, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/13/2021
cliente verificadoCliente Verificado
7
Categoría: Sales
Great Service. Inventory, looks of the facility and finance process need improvement
Great service from the sales person (Ali) he was extremely helpful and explained every single document we signed in detail.

The finance process took 2.5 painful hrs.
The guys didn’t explain anything at all and we felt like we were signing documents without knowing what they were.

The facilities are rundown and look tired. Not up to the level of the car you are purchasing, especially if it is a Genesis.

All in all Ali was amazing and the car is nice but everything else needs improvement.
BARBARA M. de Genesis Of Kendall respondió el 08/13/2021 12:43 PM

Hello Yuneisi,

We at Kendall Hyundai and Genesis of Kendall would like to thank you very much for taking your time to complete Genesis Survey, and appreciate the kind words.

We look forward to assisting you with your new vehicles service
needs in the future.

Best wishes,

Barbara Moreno
Guest Experience Manager
Kendall Hyundai / Genesis of Kendall 
15895 S. Dixie Hwy
Miami, Fl 33157


RC
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Rebeca C.
Miami, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/06/2021
cliente verificadoCliente Verificado
Categoría: Sales
Best Purchase Ever
Luis and Pablo are the perfect ten they both help me trough my buying process fulfilling my family needs Thank You Both
Recomendado
BARBARA M. de Genesis Of Kendall respondió el 07/06/2021 01:12 PM

Hello Rebeca,

We at Kendall Hyundai and Genesis of Kendall would like to thank you very much for taking your time to complete Genesis Survey, and appreciate the kind words.

We look forward to assisting you with your new vehicles service
needs in the future.

Best wishes,

Barbara Moreno
Guest Experience Manager
Kendall Hyundai / Genesis of Kendall 
15895 S. Dixie Hwy
Miami, Fl 33157


PD
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Peter D.
Bradenton, FL
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/16/2021
cliente verificadoCliente Verificado
Categoría: Sales
Excellent people!!
Great and motivated staff.
Recomendado

Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
05/16/2021
Categoría: Sales
Not a great buying experience. Dealership looks like one built 50 years ago, that hasn't been updated.
Bought a premium vehicle and it certainly wasn't a premium buying experience. Still don't know how to operate a number of features on my GV80.
No Recomendado
BARBARA M. de Genesis Of Kendall respondió el 05/17/2021 06:58 AM

Hello Robert

We at Genesis Of Kendall thank you for your effort and time in completing Genesis Survey. I’m sorry to see that you weren’t able to give our Service Team All 5’s. We want to provide a 5 Start visit for you and would like to see if we can overcome the concerns you have. My name is Barbara Moreno and I’m the Guest Experience Manager, I would like to speak with you and see what I can do to assist in this matter. What would be a good time to call you or please call me at 305-964-8840.


Best wishes,


Barbara Moreno
Customer Experience Manager
Kendall Hyundai / Genesis of Kendall
15895 S. Dixie Hwy
Miami, Fl 33157
305-964-8840


RT
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Robert T.
Homestead, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/16/2021
Great place to buy/lease the all new 2021 Genesis GV80
My salesman, Alejandro was very knowledgeable, professional and helpful. He did his best to put me in this vehicle.I am happy to say that my new GV80 is in my driveway.
Recomendado
BARBARA M. de Genesis Of Kendall respondió el 01/22/2021 06:09 AM

Hello Robert,

We at Kendall Hyundai would like to thank you very much for taking your time to complete Genesis Survey, and appreciate the kind words.

We look forward to assisting you with your vehicles service
needs in the future.

Best wishes,

Barbara Moreno
Guest Experience Manager
Kendall Hyundai / Genesis of Kendall 
15895 S. Dixie Hwy
Miami, Fl 33157


RT
gravatar
Robert T.
Homestead, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/16/2021
Great place to buy/lease the all new 2021 Genesis GV80
At Genesis of Kendall,I was presented with an assortment of 2021 GV80s. The sales staff was very professional and caring. They did their best to put me in this vehicle.I am happy to say that my new GV80 is sitting in my driveway. It is a beautiful automobile and a pleasure to drive. I recommend this business to anyone who wants to buy/lease a vehicle.
Recomendado
VICENTINA G. de Genesis Of Kendall respondió el 01/16/2021 11:04 AM

Hello Robert,

We at Kendall Hyundai would like to thank you very much for taking your time to complete Genesis Survey, and appreciate the kind words.

We look forward to assisting you with your vehicles service
needs in the future.

Best wishes,

Barbara Moreno
Guest Experience Manager
Kendall Hyundai / Genesis of Kendall 
15895 S. Dixie Hwy
Miami, Fl 33157


RV
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Robert V.
Homestead, FL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/15/2021
cliente verificadoCliente Verificado
Categoría: Sales
Great place to buy/lease the all new 2021 Genesis GV80
Genesis of Kendall has an assortment of 2021 GV80s. I am happy to say that one of them is sitting in my driveway.It is a beautiful automobile, and a pleasure to drive.
Recomendado
VICENTINA G. de Genesis Of Kendall respondió el 01/15/2021 11:23 AM

Hello Robert

We at Genesis Of Kendall thank you for your effort and time in completing Genesis Survey. I’m sorry to see that you weren’t able to give our Service Team All 5’s. We want to provide a 5 Start visit for you and would like to see if we can overcome the concerns you have. My name is Barbara Moreno and I’m the Customer Relations Manager, I would like to speak with you and see what I can do to assist in this matter. What would be a good time to call you or please call me at 305-964-8856.


Best wishes,


Barbara Moreno
Customer Experience Manager
Kendall Hyundai / Genesis of Kendall
15895 S. Dixie Hwy
Miami, Fl 33157
305-964-8840

RALPH P. de Genesis Of Kendall respondió el 01/16/2021 08:10 AM

We going to schedule a meeting to review features in more depth.


JV
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Janet V.
Miami, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/19/2020
cliente verificadoCliente Verificado
Categoría: Sales
Hassle free negotiation and fair price.
Luis had my car waiting and clean the sales manager Mark where very professional and fair.
Recomendado
VICENTINA G. de Genesis Of Kendall respondió el 10/19/2020 12:16 PM

We at Genesis of Kendall would like to thank you very much for taking your time to complete the Survey, and appreciate the kind words.

We look forward to assisting you with your vehicles service
needs in the future.

Best wishes,

Vicentina Gonzalez
Customer Relations Manager
Kendall Hyundai / Genesis of Kendall 
15895 S. Dixie Hwy
Miami, Fl 33157


EM
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Etienne M.
Miami, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/29/2020
cliente verificadoCliente Verificado
Categoría: Sales
Excellent place to buy a car
excelent sales team, in general personnel and nice place to return.
Recomendado
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