Dealership staff were great and overall service experience was very nice! My only critique is that the website could use some improvement. It was not clear whether a loaner vehicle would be available. Also, Genesis should provide a more clear maintenance schedule to follow and when to bring in the vehicle. For now, I will follow the dealership advice of every 3000 miles but that seems pretty frequent.
ADAM M S., SERVICE MANAGER de Genesis Of Janesville respondió el 10/19/2021 10:31 AM
Thank you very much for your feedback. We do appreciate you completing our survey
Adam Santas Service Manager 608-750-1200 Adam.Santas@boucher.com
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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