After not having a good experience at another dealership, I was extremely anxious and hesitant to return to another dealership. I explained all of this to Tom in service and he went above and beyond to help me to feel secure about the process. He corrected a scheduling error, he did a walk around of my car and the valet, he was knowledgeable and sensitive to my concerns, he took the time to answer all of my questions and explain all aspects of the repairs before they were performed. He also was able to get me my car back the same day, which was very appreciated. I'm so thankful for Tom's dedication to making his customers feel comfortable and I will always request him for any help that I need moving forward.
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JOHN C B., Service Manager de Genesis Of Huntington respondió el 07/28/2021 09:41 AM
Hi,
Thank you for taking your time to leave us positive feedback! I will pass along the kind words to Tom and let him know to keep up the good work. We look forward to seeing you on your next visit to service!
Thank you,
John Byers Jr. Service Manager Genesis of Huntington 631-673-1876 johnb@huntingtonjeep.com
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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