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Cliente verificado

Massapequa, NY

2019 Genesis G80

07/14/2020

Cliente Verificado

Categoría: Service

Satisfied yet disappointed in the end

Using the genesis connect was a pain to get an appointment. Took over a week and no one ever called me back. I kept having to contact them. Ultimately I contacted the dealership myself and got an appointment to have the car picked up immediately and provide me with a loaner. Since they were trying to replicate the problem with my air conditioning system they needed to drive it fo over 30 miles. Thankfully there was nothing seriously wrong but when the car was returned to me it was completely empty-no gas. The valet told me he didn’t have time to clean the car or too off the tank but would make it up to me the next time. I had no idea the tank was empty so when I went out that evening I was quite surprised. Not awful, just disappointing.

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JOHN C B., Service Manager de Genesis Of Huntington respondió el 07/14/2020 07:40 AM

Hi,

Thank you for taking your time to leave us positive feedback! I apologize we let you down on the valet portion of your service experience. I have made the appropriate notes on your account and we will make this right for you on your next visit to service. I appreciate your feedback, whether it is positive or negative it is the feedback from our customers that will help me to better coach my team to better serve all customers going forward. Thank you for your time and we look forward to exceeding your expectations on your next visit to service!

Thank you,

John Byers Jr.
Service Manager
Huntington Hyundai
631-673-1876
johnb@huntingtonjeep.com

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