When buying a $73,000 you want a dealership you can trust. It’s a large investment and when you’re lied to it tells you, you’re a number not a valued customer. And before you purchase the car they call you with updates on when your car would be in but once the papers are signed those returns calls don’t happen when you are asking about your floor mats for that $73,000 SUV that came with a $4000.00 markup above the MSRP.
I guess as long as the dealership makes money the hell with the consumer.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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I guess as long as the dealership makes money the hell with the consumer.