Cannot more strongly recommend brand, but would caution anyone to avoid this dealership. The sales process was fine, but the after-the-sale service is one of the worst I have experienced. Owned BMW and Range Rover before and was led to believe the service would be on par with those luxury brands. Not the case at Hazelwood. Actually, the dealer is Napleton Hyundai. They only have two Genesis techs working there and it shows. Carwash has been down for months. Car returned dirtier than when dropped off. Fluids not topped off. Service intervals not reset. Absolutely no attention to detail whatsoever. Definitely not a luxury dealership.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.
Cliente Verificado
